Field Service Technician (Tier II)

Overview

On Site
Depends on Experience
Contract - W2
Contract - Independent
Contract - 6 Month(s)

Skills

Microsoft Windows
Field Service Technician
Windows
Laptop Repair
IT Service Management
Remote Desktop
Microsoft PowerPoint
Remote Support
Computer Hardware
Data Recovery
Customer Service
Microsoft Office
Microsoft Outlook
Network
Microsoft Excel
Management
OS X
Printers
Problem Solving
RDP
Supervision
TeamViewer
Teamwork
WPA
Wireless Communication
Field Service
Critical Thinking
Identity Management
Wireless Networking
Writing

Job Details

Role: Field Service Technician (Tier II)

Location: Petersburg, VA Onsite

Duration: 6 Months

Interview: Face2Face Only

Work Arrangement: Onsite

Field Service Technician (Tier II)

Hybrid work schedule,

Under general supervision, the Field Service Technician provides comprehensive, hands-on, on-site technical assistance to agency technology users. This role involves independently troubleshooting and resolving complex software, hardware, and network problems, with all problem resolution documented thoroughly within our ITSM tool. The technician is responsible for delivering direct, on-site service, clearly communicating solutions, and ensuring optimal functionality for users across the campus. This position requires a Tier II support level.

Skill Required / Desired Amount of Experience

Windows (10/11) Understanding of installation, configuration, troubleshooting (e.g., registry, services, event viewer) Required 3 Years

MacOS: Proficiency in installation, configuration, troubleshooting, and user management Desired 3 Years

Desktop/Laptop Repair & Troubleshooting: Ability to diagnose and replace components (RAM, hard drives) Required 3 Years

Peripheral Devices: Installation, configuration, and troubleshooting of printers, scanners, monitors, and other peripherals Required 3 Years

Wireless Networking: Knowledge of Wi-Fi standards, security protocols (WPA2/3), and troubleshooting connectivity issues Required 3 Years

Microsoft Office Suite: Advanced proficiency in Outlook, Word, Excel, PowerPoint, and Teams (installation, troubleshooting, data recovery) Required 3 Years

Remote Desktop Tools: Proficiency with tools like TeamViewer, RDP, Any Desk for remote support - Nice to have 3 Years

Problem-Solving & Critical Thinking: Ability to diagnose complex issues logically and systematically. Required 3 Years

Communication Skills (Verbal & Written): Clearly explaining technical concepts to non-technical users, writing clear documentation, and professional Required 3 Years

Customer Service: Patience, empathy, and a helpful attitude when assisting users Required 3 Years

Time Management & Organization: Prioritizing tasks, managing multiple requests, and maintaining accurate records Required 3 Years

Teamwork: Collaborating effectively with other IT professionals Required 3 Years

Adaptability & Learning Agility: Willingness to learn new technologies and adapt to evolving IT environments Required 3 Years

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.