Network Technician - Consultant

Duties/Responsibilities: Work under limited supervision to administer, plan, install, configure, maintain, and support computer hardware, software, printers, and network connectivity. Update tickets in the IT ticketing system for all IT-related issues and assist Helpdesk personnel with lower-tier support as needed. Monitor and respond to cyber threats, attacks, and vulnerabilities, including viruses, ransomware, worms, trojans, keyloggers, adware, bots, RATs, and logic bombs. Participate in network troubleshooting for connectivity issues between endpoint devices and distribution switches. Process inventory and maintenance requests for computer systems and printers on the network. Conduct and assist in the inventory of computer equipment across all agency regions. Prepare new systems and devices for employees, including imaging and configuration. Update Active Directory information for users and perform password resets and system configuration updates using SCCM. Develop and maintain technical and user documentation. Provide knowledge transfer through technical and user training sessions, including screen sharing and recorded training. Submit weekly status reports to the hiring manager detailing accomplishments and planned work. Education and Certifications: Bachelor s or Master s degree in Computer Science, Information Systems, Technology Management, or equivalent work experience. Certification in A+, Network+, Security+, or MCSA: Windows 10 is preferred. Required Experience: Experienced in enterprise desktop support and delivering exceptional customer service. Skilled in desktop administration for Windows 7, Windows 10, and Windows 11 Enterprise environments. Demonstrated ability to troubleshoot desktop, printer, network, and MDM iPhone issues. Excellent customer service and communication skills via phone, email, and in-person, adaptable to diverse situations and personalities. Able to efficiently perform both remote and on-site technical support, including support across multiple sites. Proficient in updating user and system information in Active Directory and SCCM. Knowledgeable in IT networking, virtual environments, databases, and storage solutions. Experienced with GPO (Windows Group Policy Object) administration and Windows Security Group Policy. Proficient in the administration of Windows Server 2019 and Microsoft 365 (M365). Skilled in configuring and supporting VoIP solutions. Preferred Experience: Demonstrates strong personal, ethical, and moral standards in all professional activities. Possesses a solid understanding of enterprise desktop support concepts, particularly for troubleshooting network endpoints. Excellent interpersonal skills, with the ability to work effectively with diverse teams and end users. Proactive, self-motivated, and able to take initiative without supervision. Self-starter with proven ability to prioritize workload and manage time efficiently. Willingness to learn new technologies and take ownership of responsibilities and challenges