Overview
On Site
65 - 70
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12 Month(s)
No Travel Required
Unable to Provide Sponsorship
Skills
Enterprise Architect
ServiceNow
Customer Service Management (CSM)
ITSM/ITOM
Job Details
Job Title: Enterprise Architect – ServiceNow
Location: San Francisco, CA (Onsite)
Role Overview
We are seeking a senior Enterprise Architect – ServiceNow with deep hands-on and architectural expertise across CSM, ITOM, and complex integrations. The role will lead enterprise-wide ServiceNow architecture, ensuring scalable, secure, and compliant solutions aligned with business and IT strategy.
Key Responsibilities
- Design and own enterprise architecture blueprints, high-level designs, and technical documentation for ServiceNow.
- Lead architecture across ServiceNow CSM and ITOM modules, ensuring optimal design and scalability.
- Drive integration architecture, including REST/SOAP APIs, MID Server, and third-party/enterprise system integrations.
- Align platform capabilities with business objectives, enterprise standards, and governance frameworks.
- Enforce security, compliance, regulatory, and audit standards across all implementations.
- Provide architectural oversight and guidance to development and implementation teams.
Mandatory Skills & Experience
- Strong ServiceNow Enterprise Architecture experience
- Hands-on architectural experience with CSM (Customer Service Management)
- Strong experience with ITOM (Discovery, Service Mapping, Event Management)
- Proven expertise in ServiceNow integrations (REST, SOAP, MID Server, data integrations)
- Experience defining scalable, secure, and compliant ServiceNow solutions
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