Field Service Technician I

Job Title- Field Service Technician I
Location- Dallas, TX 75232/Fort Worth, TX 76135/San Antonio TX 78235/Houston, TX 77013/Brownsville TX 78501 Duration- 3 months (Temp to hire)
Shift- M-F 9-6 - 1hr lunch
Job Description:

• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.
• Documents, maintains, upgrades or replaces hardware and software systems.
• Supports and maintains user account information including rights, security and systems groups.
• Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
• Determines and recommends which products or services best fit the customers' needs.
• May require an associate's degree or its equivalent and entry level - 3 years of experience in the field or in a related area.
• Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
• Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision.

Notes:

• Is this position remote or in person? Runs cases in the field out of their home
• What will the primary day-to-day responsibilities entail for this person? Field Dispatch cases repairing printers and repairing other equipment
• What are the TOP 2 required skills that candidates must have? Must have printer repair experience, must be self-driven and organized
• What will the work schedule be for this position? M-F 9-6 1hr lunch
• Will there be OC (on call)? Yes they will be added to an on call schedule once they are up and running cases on their own
• Will there be shift differentials? They get paid for being on call outside of regular pay
• How many overall years of experience should this person have? At least a year of printer repair experience and some field dispatch experience
• Do they need any specific certifications or education? A+ would be nice but not needed at the beginning
• How many miles per day will the contractor be driving? Anywhere from 50 miles a day to 150 miles a day
• What radius range should candidates be located from the job location? Coverage area is usually 50 mile radius from where they live
• How soon will the candidate review and interviews start? ASAP
• Do you have upcoming vacations or time out of the office? No