desktop support engineer

Overview

On Site
Up to $50,000
Full Time

Skills

desktop support

Job Details

Key Responsibilities:

  • Provide first-level support to end users for hardware, software, and networking issues

  • Install, configure, and maintain desktop/laptop computers, printers, scanners, and other peripherals

  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults

  • Respond to IT support requests via phone, email, ticketing system, or in-person

  • Maintain records of issues and solutions using helpdesk/ticketing tools

  • Ensure security and privacy of networks and computer systems

  • Set up new user accounts and manage password resets and permissions

  • Support remote users via remote desktop tools (e.g., AnyDesk, TeamViewer, RDP)

  • Coordinate with higher-level IT staff on unresolved issues

  • Assist in IT asset inventory management

  • Participate in IT-related projects as required

Skills and Qualifications:

  • Bachelor s degree in Computer Science, IT, or a related field (preferred)

  • 1 3 years of experience in desktop or technical support roles

  • Familiarity with Windows, macOS, Microsoft Office 365, and Active Directory

  • Knowledge of basic networking (TCP/IP, DNS, DHCP, VPN, etc.)

  • Excellent troubleshooting skills

  • Strong communication and interpersonal skills

  • Ability to work independently and handle multiple tasks

  • Experience with ITSM tools like ServiceNow, Jira, or Freshservice (preferred)

Certifications (Optional but a Plus):

  • CompTIA A+, N+

  • Microsoft Certified: Modern Desktop Administrator Associate

  • ITIL Foundation

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.