Service Desk Support Representative

DSA Inc. is seeking a qualified Graduate Training Information Management System (GTIMS) Service Desk Support Representative at Luke AFB, AZ. The selected candidate will join DSA's GTIMS Enterprise Service Desk (ESD) team supporting users of the US Air Force's Air Education and Training Command (AETC). Position may require weekend and nighttime hours (<5% time).

Required Qualifications

• GTIMS, TIMS (JPATS) or ARTS experience
• Worked as either Military Aircrew or other Ops Experience in one of the Major Commands (MAJCOM): AETC, Client or similar Service e.g. Marines, Army, Navy
• Service Desk experience (customer contact experience)

• Current knowledge of G/TIMS program
• Current knowledge of Air Force Network environments
• ITIL certification (Foundation, Service Operations)
• HDI certification
• CompTIA Security+ certification
• Active Secret Clearance

• Provide troubleshooting support for GTIMS functions at the user level.
• Track and respond to user issues with both functional and common service applications, scheduling functions, and provide information for the effective use of GTIMS capabilities.
• Service Desk personnel accomplish unit visits and train users as well support new upgrades, functions, and releases.

Many of DSA's positions require the ability to obtain a security clearance. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information. DSA is proud to be an Affirmative Action/Equal Opportunity Employer. DSA is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding, or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state, or local laws. DSA requires background checks, where permitted, by law. DSA is an E-Verify Employer.
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