Student IT Support Technician

Job Description

30% - Provide support to campus support staff when requested.
20% - Install, upgrade, image, and configure computer hardware and software.
20% - Troubleshoot hardware and software issues.
10% - Maintain accurate hardware inventory.
10% - Provide basic technical support via phone, email, chat, or in person.
5% - Create and update support tickets in ticket management system.
5% - Perform special projects and other duties as assigned.

Disclaimer

The University of Kansas prohibits discrimination on the basis of race, color, ethnicity, religion, sex, national origin, age, ancestry, disability, status as a veteran, sexual orientation, marital status, parental status, gender identity, gender expression, and genetic information in the university's programs and activities. Retaliation is also prohibited by university policy. The following person has been designated to handle inquiries regarding the nondiscrimination policies and is the Title IX coordinator for all KU and KUMC campuses: Associate Vice Chancellor for Civil Rights and Title IX, , Room 1082, Dole Human Development Center, 1000 Sunnyside Avenue, Lawrence, KS 66045, , 711 TTY.

Required Qualifications

1. Able to work a minimum of 12 hours per week as stated and evidenced by application materials.
2. Experience using or managing Windows, Mac and/or Linux operating systems as evidenced by application materials.
3. Experience troubleshooting computer hardware and software issues as evidenced by application materials.
4. Experience working in a customer service centric environment as evidenced by application materials.
5. Demonstrated oral and written communication skills as evidenced by application materials, experience, and possible interview.

Preferred Qualifications

1. Previous professional experience supporting/troubleshooting computer hardware and software as evidenced by application materials.
2. Experience using or managing Dell computer hardware as evidenced by application materials.
3. Experience using or managing multi-function devices (print/fax/scan devices) as evidenced by application materials.
4. Experience using a ticketing system (ServiceNow, Remedy, etc.) as evidenced by application materials.
5. Experience using a configuration management solution (Microsoft System Center Configuration Manager) as evidenced by application materials.
6. Experience supporting AV technology in a classroom or event environment as evidenced by application materials.
7. Experience with or demonstrated knowledge of LAN / WAN principles and protocols as evidenced by application materials.
8. Experience in creating technical documentation as evidenced by application materials.
9. Able to work over academic, holiday, and summer breaks as stated and evidenced by application materials.
10. Eligible for Federal Work Study.

Position Overview

The Student IT Support Technician position is responsible for working as a part of a team to provide technical support for end users at the University of Kansas - Lawrence Campus. This position must be able to work during the following days/times:

• Monday through Friday, 8am to 5pm.

Additional Candidate Instruction

To ensure consideration apply before the application review starts on Wednesday, 12/17/2025. A review of applications will continue and is ongoing until a pool of qualified candidates is identified.

Position Requirements

1. During the semester term of the appointment, the student hourly must be enrolled in no fewer than 6 credit hours. For summer periods the student hourly must: (1) have been enrolled in no less than 6 hours in the past spring semester or (2) be pre-enrolled in the upcoming fall semester in no less than 6 hours or (3) be enrolled in summer session or (4) be admitted to study in the upcoming fall semester. Student Hourlies may be undergraduate or graduate students. (Exceptions granted for GRA/GTA/GA appointments DO NOT apply to Student Hourly appointments).
2. Must have a valid current driver's license, as verified by the department.
3. Ability to lift up to 50 pounds with or without accommodation.

Employment Conditions

(1) Student employees are not eligible for remote work arrangements unless an exception is approved by the unit leadership and HR.

(2) This is an hourly/non-exempt position. A student employee cannot hold an hourly/non-exempt position and a salaried/exempt graduate or undergraduate position (GRA/GTA/GA/RUA/RGA) concurrently.