Overview
Skills
Job Details
This role is 100% onsite Monday-Friday
As IT Support Specialist, you will be working with world class engineering and
production operations teams to maintain a stable environment. You'll deploy and
administer systems and tools and provide front-line support to various sites and
departments. You'll work closely with developers in supporting new services and
tackle issues as they arise. This is an opportunity to enhance your career in a critical
role supporting some of the largest and most successful game franchises.
This
includes:
Serve as primary IT support, coordinating with existing IT staff to diagnose
and resolve hardware/software issues on PC/macOS workstations and
infrastructure hardware
Day-to-day administration of Windows server environment: AD, DNS, DHCP,
related applications
Troubleshoot and resolve network connectivity issues (including VPN support)
Use imaging and deployment tools (SCCM) to ensure workstations and
applications are deployed in a standardized manner
Assist in administering backup and restoration system
Develop and maintain documentation for procedures and user resolution
documentation
Provide timely and creative solutions to challenging problems
Ability to work calmly in high pressure situations and manage multiple ongoing
projects
WHO WE THINK WILL BE A GREAT FIT
You're passionate about working with enterprise technology. You desire to interact
with various departments - identifying and responding to a variety of technical
challenges. You're able to provide amazing customer service. You're looking to
expand your career by working in a large scale, enterprise environment. You are
willing to work in a fast paced and cutting-edge environment with other highly skilled
professionals. You are anxious to grow and develop skills that will help make 2K the
best gaming company in the world.
Possess a thorough understanding of the Windows and macOS operating
systems, Active Directory & Office 365 in an enterprise environment
Knowledge of server and PC workstation hardware, software and security
essentials
Excellent written and verbal communications skills
Bachelor's Degree in Computer Science or related field, MCSE certification,
or equivalent experience required
1-3 years' work experience in desktop support and/or IT department
supporting end users
Dedication, teamwork and professionalism
Excellent organization and problem-solving skills
Ability to quickly adapt to new and changing technologies
SKILLS MATRIX
Knowledgeable:
File Systems
Networking
Security
Skilled:
Operating Systems/Platforms
Active Directory, GPO Usage
Office 365/Cloud Storage Administration
Computer Architecture/Troubleshooting
Storage (direct/network-attached)
Virtualization
OS Installation Automation
Monitoring
Utilizing Best Practices
Expert:
Planning & Resource Management
Written & Verbal Communication
Ability to Adapt to Shifting Priorities