Project Manager_ServiceNow

Overview

On Site
Depends on Experience
Contract - W2
Contract - Independent
Contract - 24 Month(s)
No Travel Required

Skills

Business Continuity Planning
Analytics
Attention To Detail
Business Rules
Change Management
Collaboration
Cloud Computing
Continuous Improvement
Data Analysis
ISO 9000
Forms
Enterprise Software
IT Operations
IT Infrastructure
ServiceNow
SOAP
Stakeholder Engagement
User Guides
Test Methods
Reporting
Quality Assurance
Process Engineering
Problem Solving
Middleware
Enterprise Architecture
Information Security
Mapping
Orchestration
Incident Management
Disaster Recovery
Management
Testing

Job Details

Scope of Services

We are seeking a highly motivated, self-starting, and independent professional with strong initiative to lead the enterprise-wide implementation of the ServiceNow Business Continuity Management (BCM) module. The ideal candidate will have exceptional communication, organizational, and critical-thinking skills, with meticulous attention to detail. This role will ensure seamless integration of ServiceNow BCM with existing ServiceNow applications and third-party systems, while collaborating closely with Information Security staff to implement enterprise-wide risk procedures.

Education Requirement: Bachelor s Degree in Computer Science or related field.

Primary Duties & Responsibilities

  • Configure and customize the ServiceNow BCM module to meet enterprise requirements.

  • Integrate ServiceNow BCM with existing ServiceNow applications (ITSM, ITOM, CMDB) and third-party systems.

  • Develop custom forms, business rules, and UI policies to enhance BCM functionality.

  • Manage ServiceNow BCM system upgrades, patches, and feature enhancements.

  • Utilize CMDB integration to identify and map critical IT services and dependencies.

  • Configure Business Impact Analysis (BIA) tools with automated RTO/RPO calculations.

  • Develop service dependency mapping and single point-of-failure identification processes.

  • Design and implement standardized business continuity plan templates in ServiceNow BCM.

  • Configure automated plan maintenance, version control, and approval workflows.

  • Develop and deliver comprehensive ServiceNow BCM training programs for all user types.

  • Create user guides, process documentation, and self-service resources.

  • Conduct training sessions and workshops for platform users and administrators.

  • Monitor BCM performance and identify opportunities for optimization.

  • Implement automated feedback collection and continuous improvement workflows.

  • Complete daily reporting activities.

  • Perform other related duties as assigned.

Required Experience

  • 5 7 years in business continuity planning, disaster recovery, or enterprise risk management.

  • 3 5 years of hands-on ServiceNow experience, including at least 2 years with ServiceNow GRC modules (BCM, Risk Management, or Policy & Compliance).

  • Proven track record in enterprise software implementation and integration projects, preferably with ServiceNow or similar platforms.

  • Experience leading cross-functional projects, managing stakeholders, and driving organizational change.

  • Key Knowledge, Skills & Abilities (KSAs)

    • ServiceNow Platform Expertise Strong knowledge of BCM, CMDB integration, workflow automation, and custom development.

    • Business Continuity Standards Familiarity with ISO 22301, NFPA 1600, and related frameworks.

    • Risk Management Skilled in quantitative/qualitative risk assessments, BIAs, and threat modeling.

    • IT Infrastructure Knowledge Enterprise architecture, cloud services, DR technologies, ITIL frameworks.

    • Integration Technologies REST/SOAP APIs, middleware platforms, enterprise connectivity.

    • Workflow Automation Design, orchestration, and automated process development.

    • Data Analysis & Reporting Performance analytics, dashboards, compliance reporting.

    • Testing & Validation Automated testing workflows, exercise design, results analysis.

    • Project & Change Management Large-scale planning, stakeholder engagement, and adoption strategies.

    • Crisis Management Incident response coordination, emergency communications, and recovery planning.

      General Competencies

      • Self-Management: Ability to work independently with minimal guidance.

      • Communication: Clear and effective verbal/written communication in technical and non-technical settings.

      • Customer Service: Ability to assess needs and deliver effective solutions.

      • Decision-Making: Strong judgment with well-informed, objective decisions.

      • Flexibility: Adaptable to changing conditions and priorities.

      • Interpersonal Skills: Professionalism, courtesy, and effective collaboration.

      • Leadership: Motivates and guides teams toward shared goals.

      • Problem-Solving: Strong analytical skills for identifying and resolving issues.

      • Team Building: Encourages collaboration and fosters a positive work environment.

      • Quality Assurance: Applies QA methodologies and tools effectively.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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