Technical Support Engineer

Role : Technical Support Engineer

Location : Santa Clara/ San Diego

Onsite all 5 days.

Technical Support Engineer: Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature. Survey Tip: In software companies this position generally interacts directly with the customer/user when the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background. In a less sophisticated environment, as with many applications products where the user is nontechnical, this position would generally interact with product support personnel and potentially the customer when the customer's problem cannot be resolved directly by first-level resources.
Knowledge of Servicenow platform is must: Certification in System admin or Developer is big plus Strong troubleshooting skills

Should be able to debug code

Skills : Knowledge of Servicenow platform is must:

Certification in System admin or Developer is big plus

Strong troubleshooting skills Should be able to debug code