Overview
On Site
Full Time
Skills
Technical Support
Remote Support
IT Service Management
Mainframe
Network
Application Development
Recovery
Training
Software Packaging
Printers
Operating Systems
Computer Hardware
Software Troubleshooting
Collaboration
LAN
Evaluation
Help Desk
Microsoft Windows
Microsoft Office
ServiceNow
Issue Tracking
Preventive Maintenance
Performance Management
Project Management
RADIUS
DoD
Impact Analysis
Information Assurance
Information Architecture
Network+
Security+
Customer Engagement
Cisco Certifications
Security Clearance
Information Technology
Systems Engineering
FOCUS
Job Details
Job ID: 2510561
Location: ANCHORAGE, AK, US
Date Posted: 2025-10-06
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: Interim Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: No
Description
SAIC is seeking a Desktop Support in Anchorage, AK on Elmendorf, AFB to support the US Army Corps of Engineers Revolutionary IT Services (USACE RITS) to provide second-tier support to end-users for PC, server, mainframe applications, and hardware and interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Handle escalated tickets from first-tier help desk support.
NOTE: Must be willing to travel within a 2 hour radius, to other USACE locations, during work hours.
NOTE: This position can support ~$60k+ (depending upon experience and skill level)
JOB DESCRIPTION:
Qualifications
REQUIRED EDUCATION AND EXPERIENCE:
REQUIRED CERTIFICATIONS:
REQUIRED CLEARANCE:
Location: ANCHORAGE, AK, US
Date Posted: 2025-10-06
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: Interim Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: No
Description
SAIC is seeking a Desktop Support in Anchorage, AK on Elmendorf, AFB to support the US Army Corps of Engineers Revolutionary IT Services (USACE RITS) to provide second-tier support to end-users for PC, server, mainframe applications, and hardware and interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Handle escalated tickets from first-tier help desk support.
NOTE: Must be willing to travel within a 2 hour radius, to other USACE locations, during work hours.
NOTE: This position can support ~$60k+ (depending upon experience and skill level)
JOB DESCRIPTION:
- Perform technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages.
- Install and test personal computers, printers, and other peripherals.
- Configure operating system, load shrink-wrap programs and other application software programs.
- Troubleshoot printer, computer, and peripheral incidents.
- Perform hardware and software diagnostics, coordinate needed repairs, resolve computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.
- Simulates or recreates user problems to resolve operating difficulties and recommends systems modifications to reduce user problems.
Qualifications
REQUIRED EDUCATION AND EXPERIENCE:
- Associates and three (3)+ years of related experience; additional two (2) years of experience accepted in lieu of degree.
- Experience in Tier II helpdesk environment.
- Experience installing and configuring Windows 10 and MS Office 365 applications.
- Experience using ServiceNow or a similar ticketing system.
- Must be able to work Monday through Friday; 8 hour shift any time between 6AM and 6PM local time. After hours support may be required at times.
- Must be willing to travel when necessary.
- Must have a valid driver's license and willing to travel to other locations within 2 hour radius during work hours.
REQUIRED CERTIFICATIONS:
- Current DoD 8570 IA Baseline Certification, IAT Level I or higher (examples: A+ CE, Network+ CE, Security+ CE, CySA+, CCNA-Security etc.)
REQUIRED CLEARANCE:
- Must be able to obtain a full Secret Clearance; Interim Secret Clearance required prior to start; SAIC will help to obtain.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.