Salesforce Admin for contract in Boston, MA or Hartford, CT (Hybrid)

Overview

On Site
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 12 month(s)

Skills

Salesforce
Service Cloud
MVP
configuration
administrator

Job Details

Title: Salesforce Admin
Location: Boston, MA or Hartford, CT (Hybrid)
Duration: 12+ months
Interview process: L1 Zoom, L2 in-person

Special note: Salesforce Advanced Admin Certification, Service cloud and BFSI (Banking/Finance Service/Insurance) domain experience

Summary:

We are seeking a highly skilled and experienced Senior Salesforce.com Administrator/Configurator with extensive experience in Service Cloud. The ideal candidate will possess a unique combination of business acumen and technical expertise, enabling them to translate business requirements into innovative Salesforce solutions.

Key Responsibilities:

  • Business and Domain Knowledge: Leverage deep understanding of business processes and domain expertise to optimize Salesforce configurations.
  • Configuration Expertise: Manage all aspects of Salesforce configuration, including:
    • Profiles, Roles, Sharing Rules
    • Formula Fields, Flows
    • Reports and Dashboards
    • Email to Case, Dependent Picklists
    • Case Management, Page Layouts
    • Data Prefill Capabilities
  • Solution Development: Translate business requirements into advanced Salesforce solutions to maximize the investment in Salesforce.

MVP Features Implementation:

    1. Automate case creation from emails (Email to Case).
    2. Automatically update cases after email responses.
    3. Auto-populate case fields based on related policy and contact information.
    4. Create filtered views for case allocation instead of queues.
    5. Develop email automation flows for case closure and other criteria.
    6. Generate insightful reports and dashboards.
    7. Implement multi-level dependent picklists.
    8. Transition existing data into new case management systems.
    9. Ensure a seamless mobile experience.

Qualifications:

  • Minimum 5 years of advanced Salesforce.com experience, particularly with Service Cloud.
  • Strong configuration background in Salesforce with a business-minded and highly analytical approach.
  • Proven expertise in various aspects of Salesforce configuration.

Interpersonal Skills:

  • Communication: Excellent verbal and written communication skills to effectively interact with stakeholders at all levels.
  • Collaboration: Strong team player with the ability to work collaboratively in a cross-functional environment.
  • Problem-Solving: Analytical thinker with a proactive approach to identifying and resolving issues.
  • Adaptability: Ability to adapt to changing business needs and priorities.
  • Customer Focus: Dedicated to providing exceptional service and support to internal and external customers.

Preferred Skills:

  • Experience with advanced Salesforce features and tools.
  • Familiarity with agile methodologies and project management practices.

Thanks & Regards,
Shubham Kumar
Last Word Consulting Inc.
Direct: +1
Office: +1- Ext 418
Email:

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