Overview
On Site
Full Time
Skills
Data Analysis
Value Engineering
Innovation
Accounting
Process Improvement
Mentorship
IT Management
Reporting
Customer Facing
Sales
Continuous Improvement
Documentation
Microsoft SQL Server
Integration Architecture
Regulatory Compliance
KPI
Service Operations
SaaS
Management
Technical Support
SQL
FTP
SFTP
Data Integration
Workflow
Analytical Skill
Communication
Salesforce.com
Cloud Computing
Finance
Affinity Propagation
Augmented Reality
GL
Microsoft Office
Collaboration
Health Care
Legal
Insurance
Training
Marketing Communications
Testing
Job Details
Data Operations Manager- CoStar Real Estate Manager
Job Description
Overview
CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.
We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We've continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.
CoStar Real Estate Manager
CoStar Real Estate Manager is the leading platform for lease accounting, lease administration and the management of portfolios, transactions, projects and construction. Clients use CoStar Real Estate Manager to make smarter decisions and to enable their team to work together more effectively. Learn more about CoStar Real Estate Manager.
The Manager of Data Operations leads a team that supports customer cases involving data integrations (inbound and outbound), custom reports, and FTP/SFTP-based file transfer workflows. This role ensures seamless and compliant data operations, especially related to financial exports such as AP, AR, and JE files. This role is critical in managing high-severity, time-sensitive issues and in driving process improvement through data insights and collaboration with adjacent technical and business teams.
This position is based in our Atlanta, GA office and is Monday through Thursday in office with the option to work remote on Friday.
Responsibilities
Basic Qualifications
Preferred Qualifications And Skills
What's in it for You
When you join CoStar Group, you'll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed.
We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training, and tuition reimbursement.
Our benefits package includes (but is not limited to):
We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, please note that CoStar Group is not able to provide visa sponsorship for this position.
#LI-MC5
CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing
Job Description
Overview
CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.
We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We've continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.
CoStar Real Estate Manager
CoStar Real Estate Manager is the leading platform for lease accounting, lease administration and the management of portfolios, transactions, projects and construction. Clients use CoStar Real Estate Manager to make smarter decisions and to enable their team to work together more effectively. Learn more about CoStar Real Estate Manager.
The Manager of Data Operations leads a team that supports customer cases involving data integrations (inbound and outbound), custom reports, and FTP/SFTP-based file transfer workflows. This role ensures seamless and compliant data operations, especially related to financial exports such as AP, AR, and JE files. This role is critical in managing high-severity, time-sensitive issues and in driving process improvement through data insights and collaboration with adjacent technical and business teams.
This position is based in our Atlanta, GA office and is Monday through Thursday in office with the option to work remote on Friday.
Responsibilities
- Lead and mentor a team which includes a Technical Lead and additional Technical Support Specialists.
- Oversee triage and resolution of support requests related to reporting and data integrations.
- Act as an escalation point for Priority 1 incidents during and outside of business hours and more typical service escalations, assisting with customer-facing situations as required.
- Collaborate with teams including Customer Success, Sales, Existing Customer Delivery, and Consulting Dev.
- Monitor case trends and operational metrics using tools such as Salesforce, Pendo, and LogRocket.
- Drive continuous improvement in processes and documentation.
- Maintain up-to-date knowledge of SQL Server, FTP protocols, and integration architecture.
- Ensure compliance with internal SLAs and case handling best practices, as well as propose and monitor KPIs specific to data operations and specific technical case reduction strategies.
Basic Qualifications
- Bachelor's Degree required from an accredited, not for profit university or college.
- 5+ years of technical support or service operations experience, preferably in SaaS or data-focused roles.
- 2+ years managing technical support teams.
- Familiarity with SQL, FTP/SFTP, and data integration workflows.
- Strong analytical, organizational, and communication skills.
- Ability to analyze trends and drive operational change.
- A track record of commitment to prior employers.
Preferred Qualifications And Skills
- Experience with Salesforce Service Cloud, Pendo, LogRocket, and PagerDuty.
- Understanding of financial data exports (AP, AR, GL, JE).
- Comfortable using Microsoft Office 365 and collaboration tools.
What's in it for You
When you join CoStar Group, you'll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed.
We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training, and tuition reimbursement.
Our benefits package includes (but is not limited to):
- Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
- Life, legal, and supplementary insurance
- Virtual and in person mental health counseling services for individuals and family
- Commuter and parking benefits
- 401(K) retirement plan with matching contributions
- Employee stock purchase plan
- Paid time off
- Tuition reimbursement
- On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classes
- Access to CoStar Group's Diversity, Equity, & Inclusion Employee Resource Groups
- Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks
We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, please note that CoStar Group is not able to provide visa sponsorship for this position.
#LI-MC5
CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.