Overview
On Site
USD 19.00 - 23.00 per hour
Full Time
Skills
Repair
Computer Networking
Knowledge Management
Active Directory
Group Policy
Linux
Tablet
Microsoft Windows
Master Data Management
Mobile Device Management
Remote Support
Customer Service
Communication
Software Installation
Technical Support
Network
Computer Hardware
Help Desk
Service Desk
FOCUS
Taxes
Life Insurance
Collaboration
Partnership
Business Transformation
Law
Job Details
Support Technician
A well-rounded IT Support Technician is needed to provide technical assistance and exceptional customer service to end users. This role involves both remote and in-person support, requiring strong communication and troubleshooting skills.
Ideal candidates should have at least 1-2 years of experience in desktop support, including installation, troubleshooting, and repair within a technology-driven environment. Basic network troubleshooting skills are also necessary.
This position requires a valid driver's license and the ability to lift and carry heavy objects or work in physically demanding conditions for extended periods.
This is a long-term opportunity offering a comprehensive benefits package, skill development, and career advancement potential.
Position Responsibilities
The specialist role provides a point of contact for technical assistance and support within ours client's organization
Provides solutions to a wide variety of technology related problems, issues, and questions or escalates to appropriate support area.
Utilizes knowledge management tools to help resolve client issues.
Responsible for analyzing, troubleshooting, and evaluating technology support issues for both local and global users.
Active Directory/Group Policy Support
Windows 10/11 support for end users
Provide end-to-end IT support relating to hardware and software applications
Document, develop and improve existing IT processes, and adhere to established standards and best practices.
Support PC, Mac, Linux workstations, VDIs, and various tablet platforms
Support standard and custom images (Windows 10, 11, and VDIs) for all end-user compute standards
Troubleshoot hardware/software
MDM
Key Skills & Qualifications:
Experience Level:
Intermediate
Pay and Benefits
The pay range for this position is $19.00 - $23.00/hr.
Pay and Benefits
The pay range for this position is $17.00 - $18.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Frankfort,KY.
Application Deadline
This position is anticipated to close on Jun 30, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
A well-rounded IT Support Technician is needed to provide technical assistance and exceptional customer service to end users. This role involves both remote and in-person support, requiring strong communication and troubleshooting skills.
Ideal candidates should have at least 1-2 years of experience in desktop support, including installation, troubleshooting, and repair within a technology-driven environment. Basic network troubleshooting skills are also necessary.
This position requires a valid driver's license and the ability to lift and carry heavy objects or work in physically demanding conditions for extended periods.
This is a long-term opportunity offering a comprehensive benefits package, skill development, and career advancement potential.
Position Responsibilities
The specialist role provides a point of contact for technical assistance and support within ours client's organization
Provides solutions to a wide variety of technology related problems, issues, and questions or escalates to appropriate support area.
Utilizes knowledge management tools to help resolve client issues.
Responsible for analyzing, troubleshooting, and evaluating technology support issues for both local and global users.
Active Directory/Group Policy Support
Windows 10/11 support for end users
Provide end-to-end IT support relating to hardware and software applications
Document, develop and improve existing IT processes, and adhere to established standards and best practices.
Support PC, Mac, Linux workstations, VDIs, and various tablet platforms
Support standard and custom images (Windows 10, 11, and VDIs) for all end-user compute standards
Troubleshoot hardware/software
MDM
Key Skills & Qualifications:
- Strong troubleshooting abilities in desktop support
- Excellent customer service and communication skills
- Experience in software installation and technical support
- Ability to assist with network connectivity and hardware issues
- Prior exposure to help desk environments or service desk operations
- Team-oriented mindset with a focus on building positive user relationships
Experience Level:
Intermediate
Pay and Benefits
The pay range for this position is $19.00 - $23.00/hr.
Pay and Benefits
The pay range for this position is $17.00 - $18.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Frankfort,KY.
Application Deadline
This position is anticipated to close on Jun 30, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.