Microsoft O365 technical SME

Administrates Azure and O365, process e-Discovery requests, writes, and maintains custom scripts.
Develops and maintains related procedures, processes, and documentation as needed.
Investigates, develops, and implements solutions for agency issues and requirements.
Works Helpdesk tickets and troubleshoots email issues to resolution.
Documents results of all testing, including reasons for disapprovals when applicable.
Conducts and participates in intra- and inter-agency automation meetings, technical forums, and IT workgroups/committees.
Maintains all related installation and configuration parameters.
Communicates directly with agency staff and outsourced vendors to provide guidance regarding installation, troubleshooting and configuration.
Coordinates posting of instructional documentation for technical and non-technical groups.
Keeps informed of the latest advancements in IT, related to Azure/O365, to ensure the smooth transition of the agency s information technology and business requirements.

Minimum Requirements:

Microsoft O365 technical SME to include expert level understanding of Azure, Azure Resource Mgt, B2C, Azure Storage Mgt, Azure Monitoring/Troubleshooting, Azure Cost Mgt, Azure Hybrid Cloud Mgt, Teams and other components of the Office and M365 services
Experience with Exchange services
Experience supporting O365/M365 implementations in large organizations
Experience with single sign-on and multi-factor authentication
Strong analytical and problem-solving skills, good verbal, and written communication skills
Ability to work independently and within groups, and manage multiple activities and/or tasks simultaneously