Overview
On Site
USD 84,000.00 - 135,000.00 per year
Full Time
Skills
Managed Services
Technical Support
Testing
Documentation
End-user Training
Usability
Knowledge Base
Continuous Improvement
User Experience
Inventory
Regulatory Compliance
Licensing
Information Systems
Computer Science
Java
Python
Shell Scripting
SQL
Database Administration
Oracle
MySQL
Apache Tomcat
Microsoft IIS
Middleware
Application Support
Semiconductors
Manufacturing
Management
Semiconductor Fabrication
Communication
Conflict Resolution
Problem Solving
Analytical Skill
Root Cause Analysis
Microsoft Windows
Unix
Red Hat Linux
Operating Systems
Collaboration
Network
Linux
Application Development
Computer Networking
Law
Job Details
Please Note:
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Job Description:
Job Overview
The Application Support Engineer is responsible for providing support to all applications used by semiconductor business units of Broadcom and applications that support manufacturing. This role involves troubleshooting, documenting issues, and collaborating with development teams & Infrastructure to enhance application performance ensuring that applications function effectively and meet business needs.
Typical Duties and Responsibilities
Qualifications / Skills
Additional Job Description:
Compensation and Benefits
The annual base salary range for this position is $84,000 - $135,000.
This position is also eligible for a discretionary annual bonus in accordance with relevant plan documents, and equity in accordance with equity plan documents and equity award agreements.
Broadcom offers a competitive and comprehensive benefits package: Medical, dental and vision plans, 401(K) participation including company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company paid holidays, paid sick leave and vacation time. The company follows all applicable laws for Paid Family Leave and other leaves of absence.
Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.
If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.
1. If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account)
2. If you already have a Candidate Account, please Sign-In before you apply.
Job Description:
Job Overview
The Application Support Engineer is responsible for providing support to all applications used by semiconductor business units of Broadcom and applications that support manufacturing. This role involves troubleshooting, documenting issues, and collaborating with development teams & Infrastructure to enhance application performance ensuring that applications function effectively and meet business needs.
Typical Duties and Responsibilities
- Provide support to multiple applications used by Semiconductor divisions and Fabs
- Monitor application performance and resolve any issues promptly working with the managed services team
- Conduct regular system checks and performance assessments to identify areas of improvements in terms of functionality & performance.
- Provide Technical Support - Offer technical support to end-users via phone, email, or chat. Document technical issues, workarounds, and resolutions in a knowledge base.
- Collaborate with Development Teams - Work closely with software developers to identify and implement improvements. Assist in the testing and deployment of new application features.
- User Training and Documentation - Conduct user training and create user manuals to enhance application usability. Document processes, procedures, and solutions to build a knowledge base for future reference.
- Coordinate with Other Departments - Coordinate with IT and other departments to manage application updates and maintenance schedules. Gather and analyze user feedback to drive continuous improvement of application features and user experience.
- Maintain Software Licenses - Maintain inventory of software licenses and ensure compliance with licensing agreements.
Qualifications / Skills
- 8+ years of experience in the areas of IT Applications and support
- BS degree in Information Systems / Computer Science.
- Technical Skills - Proficiency in Java, Python, shell scripting, SQL and familiarity with database management systems (MSSQL, Oracle, MySQL).
- Knowledge of Tomcat / IIS/ Ngnix and other middleware technologies
- Knowledge of application support tools, techniques and methodologies.
- Knowledge of applications used in semiconductor design & manufacturing, testers, yield analysis management is a plus
- Must be familiar with on prem / outsourced semiconductor manufacturing and working with contract manufacturers, packaging/probe houses
- Communication Skills - Excellent communication and interpersonal skills. Ability to interact effectively with end-users and other teams.
- Problem-Solving Skills - Strong analytical and troubleshooting skills. Ability to conduct root cause analysis and implement solutions- Technical knowledge in Windows & Linux environments current and legacy (Fab environment has many old devices running older OS versions)
- Strong Technical knowledge in Unix/Linux server technologies and administration (Red hat /OEL/Rocky). Exposure to all the industry standard Linux operating systems is a plus.
- Understanding of Anti-Virus software/protocols
- Troubleshoot such as application crashes, slow response times, and configuration errors. Provide level 3 support to resolve complex problems and ensure minimal downtime. Collaborate with other IT teams, such as Network, Linux and Application Development, to address issues that span multiple areas.
- Must be proficient in monitoring concepts and framework
- Knowledge of networking and other OS technologies is a plus
- Must be willing to support global workforce with Fabs in US and Asia
Additional Job Description:
Compensation and Benefits
The annual base salary range for this position is $84,000 - $135,000.
This position is also eligible for a discretionary annual bonus in accordance with relevant plan documents, and equity in accordance with equity plan documents and equity award agreements.
Broadcom offers a competitive and comprehensive benefits package: Medical, dental and vision plans, 401(K) participation including company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company paid holidays, paid sick leave and vacation time. The company follows all applicable laws for Paid Family Leave and other leaves of absence.
Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.
If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.