Software Engineer

SCOPE OF SERVICES

Oversight of vendors supporting emergency communications, telecommunications services, and infrastructure

Coordinate with 911 Originating Service Providers, neighboring jurisdictions, and Emergency Communications Relay Centers

Deployment of and support for Emergency Communications network infrastructure including racking and cabling equipment

Configure and test Emergency Communications network infrastructure.

Technical support for E911 and NG911 telephony and telecommunications systems and services associated with 911 call delivery

Technical support for Text-to-911 (TT911) services, including inbound and outbound SMS, MMS and RTT technology and services.

Technical support and oversight for vendor managed ESInet services and systems

Technical support for Public Safety Unified Communications systems and services

Technical support for all emergency point-to-point, alarm relays, automated inbound 911 relays, telematics and third-party 911 communications

Triage and investigate incidents involving communication, infrastructure and service failures, including identifying root cause and remediation.

Technical support for 911 and TT911 test environments within the 911 lab, validate test cases and results. Provide Emergency Communication technology asset management support

MANDATORY SKILLS/EXPERIENCE

Note: Candidates who do not have the mandatory skills will not be considered

9+ years of experience working in a data center or in the field supporting related work.

5+ years of experience in network support, LAN/WAN troubleshooting.

5+ years of experience in communications routing,

transport, and delivery (Wireline, Wireless and VoIP)

5+ experience using documentation tools (MS Excel, MS Visio, MS Word, Etc.)

Working knowledge of networking hardware and topologies

Working knowledge of telecommunication cabling standards, ability to pull and terminate cabling in a variety of customer environments.

Working Knowledge of computing systems and hardware

Experience with LEC circuits termination and turn-up

Ability to perform physical work related to the job.

Ability to follow detailed job documents.

Must be willing to travel within the NYC region to meet customer SLA s.

DESIRABLE SKILLS/EXPERIENCE:

Bachelor's degree from an accredited college in computer science or related area of study

Strong oral, written, and presentation skills; ability to communicate in a credible and confident manner in clear, concise language.

Experience with Emergency Communications infrastructure, systems, applications, and related technologies.

Knowledge of E911 call routing, selective routing, trunking, and location-based routing.

Knowledge of DMS and ACD systems

Knowledge of ANI / ALI services and functionality

Knowledge of 9-1-1 Call Handling Systems

Knowledge of Land-mobile-radio systems, P25 conventional and trunked networks

Knowledge of NG9-1-1 ESINET call routing.

Knowledge of SMS, RTT, TCC routing, SMS aggregation

Knowledge of GIS and location-based identification systems