Help Desk Analyst

Job Summary:
We re looking for a motivated and curious Help Desk Technician with 1 3 years of experience to join our small, close-knit IT team of seven. This is an onsite position where everyone helps each other and teamwork is key. You ll support users with basic IT issues, troubleshoot connectivity and operating system problems, and deliver excellent customer service.

Help Desk Technician (Onsite | M F, 9 AM 5 PM)

Key Responsibilities:

• Respond to user requests via phone, email, or in person for basic IT issues and questions.

• Troubleshoot and resolve common problems such as:

  • Internet or network connectivity issues

  • Operating system errors or performance issues

  • Password resets and account access problems

  • Printer, peripheral, and hardware support

• Manage user accounts and permissions in Active Directory.

• Escalate more complex issues to senior team members as needed.

• Document issues, resolutions, and follow-up actions in the ticketing system.

• Collaborate with teammates to ensure efficient problem resolution and great customer experiences.

• Maintain a positive and professional attitude with users of all technical levels.

Qualifications:

• 1 3 years of hands-on help desk or technical support experience.

• Basic knowledge of Windows and/or macOS operating systems.

• Familiarity with networking fundamentals (IP addressing, Wi-Fi troubleshooting, etc.).

• Experience with Active Directory user management is a plus.

• Strong communication skills able to explain tech issues clearly and patiently.

• A friendly, team-oriented personality and a willingness to learn.

• Certifications like CompTIA A+ or CCNA are helpful but not required.