Technical Program Manager - Cloud Platform Engineering

Job Description:

• Client is seeking an experienced Technical Program Manager for our Cloud Platform Engineering organization to drive key strategic and operational initiatives to completion. We are looking for a hard-working individual who can help us scope, define, and lead sophisticated, multi-disciplinary projects from start to finish.
• The role requires an individual with a strong technical background in cloud computing, experience supporting development and operations teams working within an agile framework, and a proven track record of delivering results. The candidate must have excellent written and verbal communication skills, possess a strong ability to influence change, and be able to see the big picture while remaining attentive to details.
• The successful technical program manager candidate will be expected to work closely with Engineering, Product, and Security teams to capture requirements, develop schedules, manage risks, drive execution, and ultimately deliver value to our internal and external customers.

What You ll Do

• Communicate proactively across teams to create and maintain alignment among stakeholders
• Adopt and seek to improve department program management philosophies and processes
• Recognize risks / blockers and work aggressively to engage with the right partners to identify solutions or workarounds
• Provide regular status reports to promote program clarity and transparency at various levels within the organization, including among senior leaders
• Work hard to build and maintain relationships among our partners and internal customers in service of an ongoing effort to achieve the best possible outcomes for all involved parties
• Develop, socialize, and manage project plans and team roadmaps
• Help to foster a customer-first, outcome-oriented culture of collaboration and open knowledge transfer

What You Need to Succeed

• Bachelor s degree in computer science, MIS, or related field
• 5-8 years of program management experience in cloud computing or related fields
• PMI PMP certification or commensurate enterprise program management experience
• Experience with Agile development: Scrum or other iterative development methodologies
• An eagerness and tenacity to influence others to achieve goals and perform at a high level
• Confidence to tackle the unknown, challenge assertions, mediate disputes, hold stakeholders accountable, and manage leadership / customer expectations proactively
• Ability to deftly shift focus as objectives and priorities change, including realigning program teams accordingly
• Strong organizational skills, a keen attention to detail, and the ability to coordinate, prioritize, and manage multiple complex activities
• Proficient at breaking down complex problems into manageable, delegable components
• Proven ability to manage initiatives across geographically distributed teams
• Excellent written and verbal communication skills
• Experience with JIRA (or similar project management tools), including projects and roadmaps
• Experience with ServiceNow (or similar ITSM suite)
• High level of proficiency using Microsoft Office products (PowerPoint, Word, Excel)
• ITIL Foundations certification is a plus
• Data and analytical experience a plus, including data visualization skills
• Prior experience as a developer, SRE, or DevOps engineer is plus