Overview
On Site
Full Time
Skills
Collaboration
Teradici
ATL
Radio
Computer Hardware
Network
Printers
Technical Support
Training
IMAC
IT Infrastructure
Operating Systems
System Integration
Systems Architecture
Programming Languages
VMware
VDI
ServiceNow
SAP BASIS
Law
Recruiting
ACL
Job Details
Liaise between OCC Duty Director and IT.
Collaborate with OCC Business IT team on application releases, troubleshooting, and user reported issues.
Monitor, maintain, and troubleshoot OCC VDI infrastructure using VMWare and Teradici tools provided.
Monitor, maintain, and troubleshoot OCC Radio infrastructure coordinating with ATL Radio, Delta Radio Shop and vendor Zetron.
Maintain and troubleshoot A/V infrastructure provided by Baker Audio, escalating when necessary.
Entitle, install, maintain, test, and troubleshoot, operating systems and software products.
Configure, install, maintain, test, and troubleshoot hardware systems.
Complete work orders as assigned.
Create and monitor network/local print queues for all printers.
Implement changes to platforms with minimal impact to the business by following established OCC procedures for VDI and physical infrastructures.
Write, submit, and perform RFCs for OCC Solution Center work as assigned.
Coordinate external vendor services.
Quals--
The OCC Solution Center is the 7/24 IT support for Delta's Operations and Customer Center (OCC). This will be onsite only position. This is a 7/24 area - the workdays and shifts will vary and include nights and weekends. Ability to work rotating schedules to accommodate 24x7x365 support is required. During training, position rotates through several shifts. After training, shift will be Thu-Sat midnights. Shifts are currently 0500-1700 and 1700-0500.
Skill Set: The OCC Solution Center team is responsible for all first and second level IT issues as well as install, move, add, and change (IMAC) requests supporting the IT infrastructure in the Operations and Customer Center (OCC). The ideal candidate will have knowledge of multiple operating systems, systems integration, systems architecture, programming languages, and demonstrated knowledge of the field environment. Experience with VMWare and VDI infrastructure desired. Experience with multiple ServiceNow modules is desired including Incident, Change, Asset, and Request. Must be able to move, on a regular basis, equipment that weighs up to 30 pounds. Candidate must enjoy working directly with end users in different positions and with different levels of technical expertise.
ACL Digital is proud to be an Equal Employment Opportunity Employer. We are committed to diversity and inclusion regardless of age, race, color, ancestry, religion or creed, sex, national origin, sexual orientation, citizenship, marital status, disability, gender identity, veteran status or any other characteristic protected by law.
To ensure a fair and transparent hiring process, we encourage you to review the following resources:
Know Your Rights
Pay Transparency Act
IER Right to Work Document
If you are an individual with a disability and need a reasonable accommodation to assist with your job search or employment application, please contact us by completing our Accommodations for Applicants form. For any other queries, send an email to or call the ACL Digital HR Help/Accommodation at .
Collaborate with OCC Business IT team on application releases, troubleshooting, and user reported issues.
Monitor, maintain, and troubleshoot OCC VDI infrastructure using VMWare and Teradici tools provided.
Monitor, maintain, and troubleshoot OCC Radio infrastructure coordinating with ATL Radio, Delta Radio Shop and vendor Zetron.
Maintain and troubleshoot A/V infrastructure provided by Baker Audio, escalating when necessary.
Entitle, install, maintain, test, and troubleshoot, operating systems and software products.
Configure, install, maintain, test, and troubleshoot hardware systems.
Complete work orders as assigned.
Create and monitor network/local print queues for all printers.
Implement changes to platforms with minimal impact to the business by following established OCC procedures for VDI and physical infrastructures.
Write, submit, and perform RFCs for OCC Solution Center work as assigned.
Coordinate external vendor services.
Quals--
The OCC Solution Center is the 7/24 IT support for Delta's Operations and Customer Center (OCC). This will be onsite only position. This is a 7/24 area - the workdays and shifts will vary and include nights and weekends. Ability to work rotating schedules to accommodate 24x7x365 support is required. During training, position rotates through several shifts. After training, shift will be Thu-Sat midnights. Shifts are currently 0500-1700 and 1700-0500.
Skill Set: The OCC Solution Center team is responsible for all first and second level IT issues as well as install, move, add, and change (IMAC) requests supporting the IT infrastructure in the Operations and Customer Center (OCC). The ideal candidate will have knowledge of multiple operating systems, systems integration, systems architecture, programming languages, and demonstrated knowledge of the field environment. Experience with VMWare and VDI infrastructure desired. Experience with multiple ServiceNow modules is desired including Incident, Change, Asset, and Request. Must be able to move, on a regular basis, equipment that weighs up to 30 pounds. Candidate must enjoy working directly with end users in different positions and with different levels of technical expertise.
ACL Digital is proud to be an Equal Employment Opportunity Employer. We are committed to diversity and inclusion regardless of age, race, color, ancestry, religion or creed, sex, national origin, sexual orientation, citizenship, marital status, disability, gender identity, veteran status or any other characteristic protected by law.
To ensure a fair and transparent hiring process, we encourage you to review the following resources:
Know Your Rights
Pay Transparency Act
IER Right to Work Document
If you are an individual with a disability and need a reasonable accommodation to assist with your job search or employment application, please contact us by completing our Accommodations for Applicants form. For any other queries, send an email to or call the ACL Digital HR Help/Accommodation at .
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.