Overview
On Site
65k - 75k
Full Time
Skills
MSP
Documentation
ServiceNow
JIRA
Customer Satisfaction
Communication
Organizational Skills
Change Management
Active Directory
Microsoft Windows Server
Microsoft Operating Systems
Network Protocols
Hardware Troubleshooting
Leadership
Supervision
ITIL
CompTIA
Help Desk
Collaboration
IT Service Management
Process Improvement
Customer Support
Training And Development
Management
Service Delivery
Coaching
Mentorship
Service Desk
Customer Service
Insurance
SAP BASIS
Job Details
Are you looking to join a MSP in the King of Prussia area as a Service Desk Coordinator?
The position is full-time and offering a dynamic work environment where you'll be helping to oversee critical service desk operations for an innovative and tech-driven company. The ideal candidate will bring a passion for customer service and a strong ability to manage a team to deliver exceptional support using the latest technology.
This role will consist of ticket management including documentation, ticket escalation and more.
Required Skills & Experience
Desired Skills & Experience
What You Will Be Doing
Tech Breakdown
Daily Responsibilities
The Offer
Bonus OR Commission eligible
You will receive the following benefits:
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
The position is full-time and offering a dynamic work environment where you'll be helping to oversee critical service desk operations for an innovative and tech-driven company. The ideal candidate will bring a passion for customer service and a strong ability to manage a team to deliver exceptional support using the latest technology.
This role will consist of ticket management including documentation, ticket escalation and more.
Required Skills & Experience
- Proven experience in Service Desk/Help Desk coordination
- Strong understanding of ITIL and IT Service Management practices
- Experience with ticketing systems (e.g., ServiceNow, Jira Service Desk)
- Ability to manage a team, ensuring high performance and customer satisfaction
- Excellent communication and organizational skills
- Ability to work under pressure and handle multiple tasks at once
Desired Skills & Experience
- Knowledge of incident, problem, and change management processes
- Experience with Active Directory and Windows Server environments
- Understanding of network protocols and hardware troubleshooting
- Previous experience in a leadership or supervisory role
- Certifications such as ITIL Foundation or CompTIA A+
What You Will Be Doing
Tech Breakdown
- 70% Service Desk/Help Desk Coordination
- 20% IT Service Management & Process Improvement
- 10% Customer Support Training & Development
Daily Responsibilities
- 50% Managing day-to-day operations of the service desk, ensuring all tickets are tracked and resolved promptly
- 30% Collaborating with internal teams to improve service delivery processes and resolve escalated issues
- 20% Coaching and mentoring service desk team members to enhance customer service skills and team performance
The Offer
Bonus OR Commission eligible
You will receive the following benefits:
- Medical, Dental, and Vision Insurance
- Vacation Time
- Stock Options
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.