User Engagement Engineer

Job ID: 2504695

Location: CHANTILLY, VA, US

Date Posted: 2025-04-16

Category: Engineering and Sciences

Subcategory: Systems Engineer

Schedule: Full-time

Shift: Day Job

Travel: Yes, 10 % of the Time

Minimum Clearance Required: TS/SCI with Poly

Clearance Level Must Be Able to Obtain: None

Potential for Remote Work: No

Description

SAIC is seeking a User Engagement Engineer to support SAIC's Prime Program, Landmark AOS in Chantilly, VA. Landmark AOS is a large SETA program, supporting the NRO's Ground Enterprise Directorate (GED), responsible for acquiring advanced mission control and processing systems to adapt the ground architecture to maximize the utility of the organizations systems, share data with Mission Partners, and continue to deliver innovative and agile capabilities for ground development.

As the User Engagement Engineer, youwill provide SETA support to a program that delivers a secure and scalable DevSecOps capability enabling Low-side software development for High-side implementation. This is done cooperatively with government, FFRDC, and other SETA contractors. In this role you will actively support GED's Enterprise Data, Applications, and Platform (EDAP) transformation.

As a User Engagement Engineer, your job duties are related to product marketing, customer service and relations, and prospecting. Your primary responsibility it to encourage Mission Partners to use and/or expand their use of the existing program above.

Responsibilities to Include:

• Managing the relationship with existing Mission customers and building the strategy for onboarding new customers.
• Full understanding of the "low-to-high" pipeline to ensure accurate communication with customer.
• Ability to adjust program message in a rapidly changing environment.
• Interaction with customers to include wants, needs, requirements, and solution suggestions that suit their interests.
• Taking customer feedback regularly and build a working lesson learned.
• Collaborate with different teams and monitor all aspects of the project, including communication, technology, and development.
• Exercising your working knowledge and thorough understanding of requirements management for NRO and NRO programs.
• Provide support to the Program Office in the execution of mission critical systems.
• Represent the government at developer lead release and sprint planning events; ensuring that the government and stakeholder needs are prioritized.
• Proactively engage with Agile Development teams to assess implementation and execution.

Qualifications

Required Education and Experience:

• Bachelors and five (5) years or more experience; Masters and three (3) years or more experience; PhD and 0 years related experience. Relevant experience to be substituted in lieu of degree.
• Active Top Secret/SCI clearance with Polygraph.
• Experience managing and monitoring of marketing and engagement campaigns. To include continuous evaluation to ensure the effectiveness.
• Experience documenting requirements, user stories, and use cases.
• Experience with government program management, readiness, program control and budgeting
• Create engaging marketing plans for new products and services.
• Strong communications and coordination skills.
• Robust problem-solving and Leaderships Experience.
• Knowledge of Agile Project Management methodologies.
• Knowledge of cloud computing technologies.
• Knowledge of cloud software development.
• Strong communications and coordination skills.
• Ability to work in a fast paced, dynamic, and team environment.

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.