Overview
Skills
Job Details
Job Title: Technical Service Support Location: Washington, DC Contract: 6 Months
Description of Work
The contractor(s) will provide end-user support for technology related services such as:
- end-user software/hardware troubleshooting
- mobile device ordering, configuration and apps installation
- peripherical support, e.g. printers, headphones, USB camera
- computer/laptop imaging
- computer/laptop disconnect/reconnect
The designated contractors must be able to configure and troubleshoot Commercial off the shelf (COTS) Software PCs, MACs, mobile devices: smartphones, tablets, printers, and multifunction devices. The contractors must possess an intermediate to advanced level of knowledge working with various Windows, MAC, IOS, and Android operating systems software, as well as intermediate foundational knowledge of physical, network and application layers, tools such as the TCP/IP protocol commands for resolving reported issues.
- Must be able to interact with executive-level customers and management
- Possess excellent customer service skills
- Ability to work in a fast-paced environment and meet challenging deadlines.
- Demonstrated excellent communication skills and telephone mannerism.
- Strong business/systems analysis experience working closely with users to resolve problems and capture new business requirements.
- One (1) year minimum experience with MAC OS
- One (1) year minimum experience supporting clients using remote access software
- Experience/exposure Cisco AnyConnect
- One (1) year minimum experience supporting remote connectivity (VPN)
- Experience with Remote SEcureID console preferred but not required
- Three (3) years of Active Directory User & Account Administration
- Three (3) years minimum experience in IT Call Center environment
- Three (3) years minimum experience with Microsoft Windows 10 and Office 365 applications
- Three (3) years minimum experience supporting Mobile operating systems, i.e. iOS, Android
Experience with Mobile device Management Console (AirWatch, Apple Business Manager) experience preferred but not required.
- Three (3) years minimum experience supporting Microsoft Office365 Pro Plus; SharePoint, and Exchange Online.
- Five (5) Years' Experience using BMC Remedy Incident, Change or Knowledge Management
- 1-year minimum experience supporting virtual conferencing solutions.
- Experience with MS Teams, WebEx, and Zoom applications preferred but not required.
- Be self-motivated to work supervised and unsupervised as needed.
- Related IT certifications preferred but not required; list those that they may have
- Related College degree preferred but not required
- ITIL qualification preferred but not required
- MCP Office 365 Certification preferred but not required
- Five (5) years - an advanced level of knowledge working with various Windows, MAC, iOS, Android operating systems software
- Five (5) years of Active Directory User & Account Administration
- Five (5) years minimum experience with Microsoft Windows and Office 365 applications
- Three (3) years minimum experience supporting clients using remote access software
- Three (3) years minimum experience supporting remote connectivity (VPN)
- Must be able to physically lift-up to 50 pounds of equipment.
- CompTIA Certification preferred but not required.
Why Choose Cogent? Cogent InfoTech stands at the forefront of technology consulting and is recognized globally for its award-winning services. With our headquarters in Pittsburgh, PA, USA, we specialize in guiding enterprises through digital transformation, leveraging the power of emerging technologies such as Cloud Computing, Cybersecurity, Data Analytics, and AI. Our mission is to provide innovative workforce solutions that address the complex challenges faced by today s businesses.
As an ISO-certified firm and appraised at CMMI level 3, our reputation for excellence is well-established. We are proud to collaborate with over 70 Fortune 500 companies and more than 150 Federal C State agencies, delivering cutting-edge technology solutions that drive success.
Cogent is an equal opportunity employer. Cogent will not discriminate against applicants or employees based on race, color, religion, national origin, age, sex, pregnancy (including childbirth or related medical condition), genetic information, sexual orientation, gender
Identity, military status, citizenship, or any other class protected by applicable law.