ServiceNow Business Analyst

Overview

Hybrid
$60 - $70
Contract - W2
Contract - 6 Month(s)

Skills

Apache Helix
Atlassian
Attention To Detail
Auditing
BMC
Change Management
Configuration Management
Configuration Management Database
Conflict Resolution
Content Management
Critical Thinking
IT Service Management
ITIL
Management
Problem Solving
Regulatory Compliance
ServiceNow

Job Details

I. CANDIDATE SKILLS AND QUALIFICATIONS
Minimum Requirements:
Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.
Years
Required/Preferred
Experience
5
Required
Advanced knowledge of ITIL configuration management principles and best practices; prior experience in developing and maintaining configuration management process & polices.
5
Required
Excellent problem-solving and critical thinking skills and a strong attention to detail.
5
Required
Experience supporting and maintaining CMDB platforms such as BMC Helix, ServiceNow, Atlassian, etc.
4
Required
Performs regular configuration audits to verify their completeness, accuracy, and compliance with the CM plan and system objectives.
4
Required
Responsible for verifying and auditing the configuration status and assists with configuration verification, to ensure that the CIs are consistent with their specifications and requirements.
4
Required
3-5 years of demonstrated work experience as a Configuration Manager or a similar role overseeing IT Service Management processes & standards.
4
Required
ITIL 4 Foundation certification.
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