NOC Technical Specialist (Platform Support)

Join a Global Leader in Workforce Solutions - Net2Source Inc.

Who We Are:
Net2Source Inc. isn't just another staffing company, we're a powerhouse of innovation, connecting top talent with the right opportunities. Recognized for 300% growth in the past three years, we operate in 32 countries with a global team of 5,500+. Our mission? To bridge the talent gap with precision Right Talent. Right Time. Right Place. Right Price.

Position: NOC Technical Specialist (Platform Support)
Location: New York City, NY (Onsite)
Type: Contract

Candidate should be ready to work in night shift in weekdays and weekends. 10 hrs shift, 4 days a week (Total estimated 40 hrs/week)

What are the top 3 skills required for this role?

• Strong working knowledge of UNIX / LINUX commands, shell scripting and database queries (e.g. for troubleshooting as well as data patching)
• Considerable hands-on experience trouble shooting/ working with App server preferably WebSphere
• Strong knowledge of relational database (DB2 preferred)

Job Description/ Responsibilities

• Serve as SME on functional and technical aspects of the Payments platform
• Engage with technical teams at our client banks, E-Wallets and payment networks to develop technical solution design for integration projects
• Coordinate the deployment of software on internal infrastructure; configure the software per project requirements
• Liaise with Quality Assurance to ensure quality of software deliverables
• Provide Level 3 support
• Assist support teams in troubleshooting production issues and engage/escalate to vendor as necessary
• Develop implementation/roll-out strategy for new releases
• Occasionally design and develop ad-hoc shell scripts, database patches, reports, etc. (large scale in-house software development is not anticipated)
• Assist Project Management in assessing project sizing and timelines
• Triage, troubleshoot and resolve escalated production issues on a complex mission critical application
• Perform root cause analysis of issues
• Responsible for analysing systems/processes and recommending changes to improve processing efficiency
• Develop run-books for recurring issues, system implementation, shutdown and recovery
• Support release implementation, infrastructure upgrades, maintenance and disaster recovery testing
• This role is NOC Ops representative within the NOC support team providing support during off-business hours (7 pm to 6 am)

8 to 10 years of experience is fine.

Candidate should be ready to work in night shift in weekdays and weekends. 10 hrs shift, 4 days a week (Total estimated 40 hrs/week)

Preferred (not mandatory)
Prior experience working with Payment networks (Visa, Client, Client), commercial or retail banking with emphasis on Digital Channels, Tokenization techniques, implementation of RTP at a financial institution or third-party service provider is desirable.


Why Work With Us?
We believe in more than just jobs we build careers. At Net2Source, we champion leadership at all levels, celebrate diverse perspectives, and empower you to make an impact. Think work-life balance, professional growth, and a collaborative culture where your ideas matter.
Our Commitment to Inclusion & Equity
Net2Source is an equal opportunity employer, dedicated to fostering a workplace where diverse talents and perspectives are valued. We make all employment decisions based on merit, ensuring a culture of respect, fairness, and opportunity for all, regardless of age, gender, ethnicity, disability, or other protected characteristics.

Awards & Recognition

• America's Most Honored Businesses (Top 10%)
• Fastest-Growing Staffing Firm by Staffing Industry Analysts
• INC 5000 List for Eight Consecutive Years
• Top 100 by Dallas Business Journal
• Spirit of Alliance Award by Agile1

Ready to Level Up Your Career?
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