Service Desk Analyst

Service Desk Technician

Intermediate Level | On-Site

Position Overview

The Service Desk Technician provides first-level support for end users across phone, email, and chat channels. This role focuses on resolving account-related issues, troubleshooting user access problems, and supporting ongoing system transitions. The position requires strong customer service skills, the ability to follow established procedures, and a commitment to delivering a positive support experience. This is an excellent opportunity for an entry-level or early-career IT professional to gain hands-on experience in a large enterprise environment.

Key Responsibilities

• Serve as the first point of contact for end-user technical issues via phone, email, and chat.
• Log, track, and monitor support requests in a ticketing system.
• Troubleshoot account lockouts, access issues, and basic system problems.
• Support users during system migrations and organizational technology changes.
• Follow established policies, procedures, and escalation paths.
• Perform assigned tasks with clear instructions and contribute to routine support activities.
• Collaborate with team members to resolve more complex issues when needed.
• Provide follow-up to ensure issues are fully resolved.
• Strive for first-call resolution by identifying probable causes and applying known solutions.
• Maintain a professional, patient, and customer-focused demeanor at all times.

Required Qualifications

• Strong customer service and communication skills.
• Ability to follow structured procedures and work within defined guidelines.
• Experience in a service desk or technical support environment is helpful but not required.
• Ability to troubleshoot basic technical issues and research potential solutions.
• Comfortable working on-site full-time during standard business hours.
• Strong listening skills and a team-oriented mindset.

Preferred Qualifications

• Experience supporting users in an enterprise environment.
• Familiarity with account administration and user access troubleshooting.
• Exposure to modern workplace tools or cloud-based productivity platforms.
• Understanding of directory services or identity management concepts.
• ITIL knowledge or certification (preferred but not required).

Work Environment

• On-site, Monday through Friday, first-shift schedule.
• Opportunity for long-term growth, skill development, and potential advancement.
• Supportive team environment with clear expectations and structured processes.

Job Type & Location
This is a Contract position based out of Evansville, IN.
Pay and Benefits
The pay range for this position is $18.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Evansville,IN.
Application Deadline
This position is anticipated to close on Jan 13, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.