SAP Commerce Cloud Expert

Job Description:

We are seeking an experienced SAP Commerce Cloud Expert to join our team. In this role, you will be responsible for implementing, configuring, and optimizing SAP Commerce Cloud (formerly SAP Hybris) solutions to deliver seamless, scalable, and high-performance e-commerce experiences across B2B and B2C channels. You will collaborate with business stakeholders, IT teams, and other experts to drive the development of innovative, customer-centric e-commerce solutions that integrate with SAP's broader ecosystem.

Responsibilities:

1. SAP Commerce Cloud Implementation & Configuration:
   • Lead or support the end-to-end implementation and configuration of SAP Commerce Cloud, including product catalog, pricing, promotions, content management, and checkout processes.
   • Configure and customize SAP Commerce Cloud to meet business requirements for B2B and B2C e-commerce use cases.
   • Integrate SAP Commerce Cloud with other SAP solutions, such as SAP S/4HANA, SAP Marketing Cloud, SAP Customer Data Cloud, and third-party applications.
2. Platform Optimization:
   • Monitor the performance of SAP Commerce Cloud applications and optimize the platform for speed, scalability, and availability.
   • Work with development teams to improve the technical architecture, ensuring the platform supports high traffic volumes and complex business scenarios.
   • Troubleshoot and resolve performance issues, bugs, and system downtime, ensuring the platform runs smoothly for end users.
3. Customization & Extension Development:
   • Lead the development and customization of SAP Commerce Cloud using the SAP Commerce platform's Java-based framework and extensions.
   • Design and implement custom business logic, components, and features that enhance the user experience and meet business needs.
   • Leverage SAP Commerce Cloud's flexible APIs to integrate with third-party systems and other enterprise applications.
4. Integration & Data Management:
   • Ensure seamless integration between SAP Commerce Cloud and other back-end systems (e.g., SAP S/4HANA, SAP Customer Data Cloud, SAP Marketing Cloud) for efficient data flow and synchronization.
   • Configure and manage the synchronization of product data, pricing, inventory, and orders between SAP Commerce Cloud and other business systems.
   • Implement and maintain integrations with external systems such as payment gateways, tax services, and logistics providers.
5. User Experience & Personalization:
   • Work closely with business stakeholders to define and deliver a personalized and engaging customer experience across multiple channels (desktop, mobile, tablet).
   • Utilize SAP Commerce Cloud's features like personalized recommendations, product search, and customer segmentation to enhance the shopping experience.
   • Ensure that the platform is optimized for different customer segments and devices, delivering a seamless omnichannel experience.
6. Testing & Quality Assurance:
   • Lead testing efforts for SAP Commerce Cloud implementations, including functional testing, load testing, and user acceptance testing (UAT).
   • Collaborate with QA teams to ensure that all customizations and integrations are thoroughly tested and meet the required quality standards.
   • Ensure that security best practices are followed throughout the development and deployment process.
7. Documentation & Training:
   • Create and maintain technical documentation, including system design, integration processes, and customizations made to the SAP Commerce Cloud platform.
   • Provide training and support to business users, technical teams, and developers to ensure effective use and maintenance of the platform.
   • Develop best practices and guidelines for SAP Commerce Cloud development and configuration within the organization.

Requirements:

• Education: Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
• Experience:
  • Minimum of [X] years of experience in SAP Commerce Cloud (Hybris) development and configuration.
  • Hands-on experience with SAP Commerce Cloud's architecture, features, and modules, including product content management (PCM), order management (OMS), and personalization.
  • Proven experience with SAP Commerce Cloud integrations with SAP S/4HANA, SAP Customer Data Cloud, SAP Marketing Cloud, and other enterprise applications.
  • Experience in developing and implementing custom business logic, APIs, and integrations within SAP Commerce Cloud.
• Technical Skills:
  • Expertise in Java, Spring, and SAP Commerce Cloud's flexible platform architecture (e.g., Impex, FlexibleSearch, Spring MVC, and CMS).
  • Strong knowledge of SAP Commerce Cloud's back-end and front-end frameworks.
  • Experience with SAP Commerce Cloud's Integration Framework (IF) and third-party integrations.
  • Proficiency in web technologies such as HTML, CSS, JavaScript, and front-end frameworks.
  • Familiarity with version control systems like Git and continuous integration/continuous delivery (CI/CD) pipelines.
• Soft Skills:
  • Strong problem-solving skills and ability to troubleshoot complex technical issues.
  • Excellent communication and collaboration skills to work effectively with cross-functional teams.
  • Ability to manage multiple tasks and projects in a fast-paced, agile environment.
  • Strong attention to detail and a focus on delivering high-quality, reliable solutions.

Preferred Qualifications:

• SAP Commerce Cloud certification (Hybris).
• Experience with SAP Fiori and SAP S/4HANA.
• Familiarity with cloud environments such as AWS, Microsoft Azure, or Google Cloud.
• Knowledge of e-commerce best practices and customer experience optimization.