Overview
Skills
Job Details
Role: SFCC Commerce Solution Lead (BA + Architect + SAP Integration + Product Owner Hybrid)
Location: Remote
Job Type: Contract
Experience: 8+ Years
Overview:
We are looking for a Commerce Solution Lead with a rare combination of business analysis skills, technical architecture expertise in Salesforce Commerce Cloud (SFCC), strong experience with SAP Order Management integration, and a product mindset. This role requires end-to-end ownership from discovery to design and delivery, working at the intersection of business, user experience, and technology.
Key Responsibilities:
<>Business Analysis & Requirement Definition</>Collaborate with business stakeholders to gather and document functional and non-functional requirements.
Conduct workshops to understand current-state B2B/B2C eCommerce processes and pain points.
Translate business needs into epics, user stories, and acceptance criteria.
Define customer journeys, product catalogs, order flows, and pricing models.
Design scalable, high-performing SFCC B2B/B2C commerce architecture aligning with Salesforce standards.
Evaluate and recommend Salesforce native features vs. custom development.
Create solution architecture documents, integration flows, and system interaction diagrams.
Lead environment planning, release strategies, and DevOps pipeline design.
Define integration patterns between Salesforce Commerce Cloud and SAP ECC/S4 HANA for:
Real-time product inventory and pricing sync
Order placement, fulfillment tracking, and status updates
Customer and partner account synchronization
Collaborate with SAP and middleware teams to ensure seamless order lifecycle management.
Act as the bridge between technical teams and business stakeholders.
Prioritize backlog items to maximize value delivery.
Participate in sprint planning, grooming, and demos to ensure the vision is implemented.
Validate delivered features against business expectations and ensure user adoption.
Required Skills & Experience:
8+ years of experience across Business Analysis, Architecture, and eCommerce delivery
Minimum 4 years of hands-on experience with Salesforce Commerce Cloud (SFCC) B2C and/or B2B
Deep understanding of order lifecycle processes and SAP (ECC or S4 HANA) order management systems
Experience defining technical integrations, APIs, and middleware orchestration
Ability to create wireframes, user journeys, process flows, and architecture blueprints
Strong communication and stakeholder management skills
Experience with Agile/Scrum and tools like Jira, Confluence, Figma, etc.
Preferred Qualifications:
Salesforce certifications: B2C/B2B Commerce Architect, Order Management Specialist, Application Architect
Working knowledge of MuleSoft or other integration platforms
Understanding of CI/CD pipelines, Git, and DevOps methodologies
Experience working with global, multi-brand Pharma commerce platforms
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