Overview
On Site
Depends on Experience
Contract - W2
Contract - 12 Month(s)
Skills
CLM
Icertis
Customer Success Functional Consultant
Job Details
Job Title: Customer Success Functional Consultant Icertis CLM
Location: Houston, TX 77077 (Onsite)
Duration: 12+ months
Job Description:
- Act as a trusted advisor, providing expertise on Icertis product features and capabilities to help customers optimize their contract management processes
- Work on customer environments to implement new changes and configuration updates, using functional skills to enhance the customer system for a better user experience.
- Drive the process of gathering customer requirements and translating them into functional designs for the Icertis platform.
- Specialize in resolving issues related to customer-specific configurations, third-party integrations, and product functionality, providing workarounds to minimize downtime.
- Develop knowledge-based articles and training materials to foster self-sufficiency for both customers and internal staff, improving troubleshooting efficiency for CLM centre of excellence.
- Provide functional expertise, guidance, and mentorship to other team members, contributing to their growth.
- Adhere to and contribute to defined CLM processes to manage customer requests efficiently and participate in organizational projects to improve product supportability.
- Work closely with engineering, quality assurance, and other cross-functional teams to ensure successful project delivery.
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