Epicor ERP Prophet 21 Administrator

Job responsibilities:
1st and 2nd level technical support for ERP system and related applications.

• Troubleshoot ERP-related issues to ensure optimal performance.
• Manage ERP related application security and user access.
• Plan, test and deploy ERP releases, upgrades, and patches.
• Coordinate with ERP vendor, ERP user group, and other support resources for issue resolution and to keep up to date with trends and new features related to the ERP system.
• Track and manage all ERP related support requests in a helpdesk system and insure prompt response and resolution.

Business analysis

• Design, develop and implement information systems in support of global company.
• Document workflows and procedures for process improvement
• Report generation via Crystal Reports, SSRS or similar tools
• Perform ERP related customizations including screen design changes and the implementation of business rules within the ERP system with the help of ERP related development tools.
• Draft user guides and perform functional validation for pre-release systems.

• Experience with enterprise application support
• Develop, build, modify and maintain Data and Reports with reporting tools such as Crystal report and SSRS.
• Fluent in Microsoft T-SQL or similar query language
• Strong skills in Microsoft Excel and Microsoft Access
• Robust observation, planning and analytical skills.
• Self-Starter, capable of delivering assigned projects with minimal supervision.
• Strong organizational, multi-tasking and time management skills
• Self-motivated and desire to grow in a fast-paced environment.
• Good written and verbal communication skills and an excellent technical aptitude.
• Strong customer service skills with 3+ years' relevant experience
• Fully remote environment

Desirable:

• B.S. Degree in Management Information Systems, Computer Science, or similar discipline.
• Microsoft SQL Server / TSQL
• Experience with Epicor Prophet 21 ERP system
• Working knowledge of C# and ASP.NET