Overview
On Site
$135,000 - $145,000
Full Time
No Travel Required
Skills
Windows
swift
help desk
Job Details
PERMANENT FULL TIME JOB
LOCATION: NYC ON SITE
NO THIRD-PARTY RESUMES
SUPERVISORY EXPERIENCE A+
BANKING APPLICATION SUPPORT EXPERIENCE A MUST
RESPONSIBILITIES
- Manage KACE ticketing system (Assign, review and analyze tickets)
- Provide first-line support (Level 1) for desktop applications (e.g., Microsoft Word, Excel, Outlook, PowerPoint) and Banking applications (e.g., Summit, Montran)
- Work extensively with end users
- Support Windows workstations (10 and 11)
- Support our Windows Servers environment (2022)
- Generate Helpdesk KPI and KRI reports
- Automate Helpdesk tasks using scripts (e.g., PowerShell, Python)
- Maintain accurate documentation of Helpdesk procedures, and troubleshooting steps.
REQUIREMENTS:
- Education: Bachelor s degree in Information Technology, Computer Science, or related field.
Experience/Skills:
- 5-7 years of experience supporting Banking applications (e.g., Summit, Montran) and desktop applications (e.g., Microsoft Word, Excel, Outlook, PowerPoint)
- Proficiency with Help Desk management software (e.g., KACE, Jira, Zendesk)
- Proficiency in Windows Server (2022) and Windows Workstation (10 and 11).
- Experience with scripting tools (e.g., PowerShell, Python).
- Excellent communication and documentation abilities. (e.g., Document Helpdesk support procedures)
- Very good troubleshooting and problem-solving skills
PLUSES:
- Microsoft Certified: Windows Server Administrator Associate, CompTIA A+
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