Field Service Engineer IV

Job Title: Field Service Engineer IV

Location: Honolulu Hawaii 96818

Onsite Requirements:

• IAT level II


• Driver's license and own vehicle


• Prior field service experience and ability to climb a ladder/ ascend 20 ft in a lift bucket.
  

Job Description:

This position will support the Radio Frequency In-Transit Visibility (RF-ITV) program as a Field Service Engineer (FSE) for various RF-ITV nodes throughout Hawaii (Oahu and Hawaii).

Requirements (Must Haves)

• Active Secret clearance.


• DoD Directive 8570 Information Assurance Technical (IAT) Level II (such as CompTIA Security+ CE) certification.


• Bachelor's degree in information technology or a related technical discipline and at 8 years of prior relevant experience or 12 years prior relevant experience in lieu of degree.


• Current driver's license, own vehicle and able to drive continuously for up to 6 hours.


• Must be able to climb a ladder or ascend at least 20 feet in a lift (bucket) truck.
  **THIS IS A MUST**


• Must possess intermediate computer skills and knowledge such as operating and troubleshooting hardware and software.


• Prior experience in a Field Service position.


• Experience working with DoD IT systems; knowledge of cybersecurity tools and policies;


• experience with remote management software, Windows 10/11, and antivirus software.

Job Duties:

• Install, upgrade, replace, and maintain RFID hardware and software to integrate RFID nodes into the local military commands' networks and ensure interoperability/sustainability.


• Provide independent oversight and responsibility for RF-ITV read nodes within area of responsibility ensuring an Operational Readiness (OR) Rate of 95%.


• Use various reporting/ collaboration/ communications tools such as the RF-ITV In-Transit Visibility (ITV) Portal, Integrated Support System (ISS), the ITV Global Helpdesk and the Daily ITV Report to analyze health of the system and determine solutions for problem areas.


• Respond to system outages, resolve problems within the time specified in Standard Operating Procedures (SOPs) and record all progress in ISS Service Management Ticket (SMTs).


• Independently perform Global Operations missions to include site surveys, installations, site de-installations, and provide a Gov't customer report deliverable upon completion of each event.


• Configure Field Data Units (FDUs) with a baseline that includes a Windows operating system, RFID applications, Remote Desktop Management software, security policies, and patches.


• Ensure Government Furnished Equipment (GFE) assets are physically secure and accounted for, as well as being accurately documented in the ISS database.


• Responsible for all GFE asset lifecycle activity including requesting, receiving, maintaining, Return Merchandise Authorization (RMA), and retiring/disposal of the assets as required for RF-ITV infrastructure operations