QA Lead Level 3

Job Title: QA Lead Level 3
Location: Blue Ash, OH
Job Type: Contract to Hire (6 Months)
Work Arrangement: Onsite preferred

Job at a Glance

We are seeking a seasoned Quality Assurance Lead to oversee and drive quality strategy across a high-impact warehouse management system implementation. This role blends leadership and hands-on quality engineering. The ideal candidate will bring deep QA expertise, strong communication and stakeholder engagement skills, and the ability to manage testing across large enterprise systems with third-party vendors. Experience in Warehouse or Transportation Management Systems, particularly Manhattan Active WM, is highly desirable.

Responsibilities

• Lead end-to-end QA efforts for enterprise-level projects, ensuring timely and high-quality delivery across multiple releases and environments.

• Develop and execute strategic QA plans aligned to project goals and business outcomes.

• Collaborate across engineering, product, and business teams to define test strategy, scope, and success criteria.

• Monitor the performance and output of vendor QA teams; provide timely, constructive feedback to ensure adherence to project standards and expectations.

• Act as the primary QA point of contact for vendor alignment and issue resolution.

• Drive the implementation of automated testing frameworks and continuous testing pipelines.

• Coordinate and manage functional, regression, integration, system, and UAT testing cycles.

• Coach and mentor QA team members, promoting professional development and consistent application of best practices.

• Lead defect triage, root cause analysis sessions, and quality metrics reporting.

• Continuously improve QA processes and tooling across teams.

• Contribute to test data strategy and environment coordination across teams.

• Provide testing estimations and resource planning to support project timelines and priorities.

Qualifications

• 8+ years of experience in Quality Assurance, including at least 2 years in a QA Lead or equivalent leadership role.

• Proven experience leading QA on large-scale, enterprise-level software implementations.

• Strong familiarity with Agile/Scrum delivery, continuous integration, and DevOps practices.

• Extensive experience in Warehouse and/or Transportation Management Systems (Manhattan Active WM experience is a plus).

• Hands-on experience in test automation, including:

• Writing Selenium-based test scripts in JavaScript or Java (WebDriver, WebDriverIO, Appium, etc.)

• Using test runners like JUnit, TestNG, Mocha, Jasmine

• Working with Selenium Grid, modular test frameworks, and reusable components

• Proficient with CI/CD tools (Jenkins, GitLab, TeamCity) and version control systems.

• Comfortable using Jira and QMetry for test and defect management.

• Expertise in backend validation using SQL and test data management practices.

• Strong understanding of performance and load testing principles.

  Soft Skills & Leadership Qualities:

  • Excellent communication and stakeholder management skills.

  • Ability to foster a culture of quality, collaboration, and continuous improvement.

  • Skilled in delegating tasks, mentoring peers, and managing cross-team dependencies.

  • Adept at balancing strategic oversight with hands-on support.

  • Comfortable navigating ambiguity and driving QA excellence in evolving project environments.

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  About the Client

  This role supports one of the nation's largest retail organizations in driving quality assurance across their supply chain modernization efforts. You'll be part of a collaborative, fast-paced team working to ensure the successful rollout of critical systems like warehouse, transportation, and yard management platforms. The organization values QA professionals who are strategic thinkers, effective communicators, and technically hands-on.
  
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