Opportunity: Service Technician 2

Job Title: Technical Service Engineer
Location: Philadelphia PA, 19104
Shift: 7:00PM 3:30PM
Pay Rate: $29/hour - $40/hour
Duration: 12 Months with Possible Extension

Description:
Must Have Strong Mechanical/Electrical Background. Software experience is a plus.

Position Description:

Performs mainly pre-defined, technical tasks (for example, basic commissioning of products and systems, integration of components to a system, basic engineering, maintenance jobs) and work packages on-site and remotely.

Supports customer remotely and onsite, and provides 2nd and 3rd level user support in case of arising issues.

Coordinates and accomplishes defined service operations and/or resolves product issues for customer equipment.

Supports in generating sales leads for pre-defined service offers and contributes to planning activities.

Adheres to defined processes and applicable regulations.

Impacts:

Incumbent is expected to cope due to experience with multiple choice situations in number of processes and routines. Thinking is about applying/adapting the "right" procedure to a process or an issue arising. Unexpected situations need effective solution.

In Production: Operates with a range of machines and equipment, which effectively need different parameter setting and intensive control of production process. May include automated line production control in relatively medium complex environment. Or: operates in the set-up, maintenance, repair and/or installation of dedicated machines in the production line.

Key Responsibilities:

Deliver full range service in a defined and focused technical area of work, while clear input/output relations and generic and/or work-specific guidelines, procedures are given or available.

Positions need basic level of theoretical and practical know-how, skills and typically some level related years of experience, in specialized processes, techniques and systems used in office or production environment.

Position may operate major parts or full spectrum of dedicated specialized standard software packages.

Incumbents may handle routine and non-complex practical enquiries and procedures from internal or external customers.

In Technical Customer Services: Service group worker, serving internal and external customer with technical or administrative standardized services and processes, to complete or add the delivery according to service level agreed.

In Production: Automated line processing and controlling, or operating with a broader range of production machines in production lines are examples for this level of work.

Experience:

3-year vocational training + 3 years practical experience needed.

Knowledge:

Basic knowledge and experience of principles, procedures, work routines and skills in the related field of work, gained through structured and focused 3-year vocational training period.