ServiceNow BSA/BPC - TRUGlobal - San Jose, CA, US | Dice.com

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ServiceNow BSA/BPC

San Jose, CA, US • Posted 21 hours ago • Updated 21 hours ago

Contract W2

On-site

Depends on Experience

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Job Details

Skills

ServiceNow
ITSM
ITAM
Requirements Gathering and Analysis
Process Design and Improvement
Testing
Training
and Adoption
CSM
HRSD
ITOM
ITIL
CSDM

Summary

Job Title: ServiceNow BSA/BPC

Location: Santa Clara, CA (onsite 3 days)

Job Type: Contract

Job Description:

Core Objective: To translate business needs and challenges into actionable requirements and effective, scalable solutions within the ServiceNow ecosystem, ensuring process alignment, optimal platform usage, and successful project delivery.

Key Responsibilities

Requirements Gathering and Analysis:

Collaborate with stakeholders and process owners to identify business needs, challenges, and opportunities for improvement.
Lead and facilitate workshops, interviews, and discovery sessions to gather and document detailed business, functional, and technical requirements.
Conduct gap analysis to assess existing processes and system capabilities against client needs, recommending solutions aligned with ServiceNow best practices (e.g., ITIL, CSDM).

Process Design and Improvement:

Design and document "As-Is" and "To-Be" business processes, creating detailed process flows, workflow diagrams, and use cases.
Advise clients on process re-engineering and improvement to drive efficiency, effectiveness, and value realization from the ServiceNow platform.

Solution Design and Implementation Support:

Translate business needs into technical specifications and user stories with acceptance criteria for the development team.
Work closely with developers and solution architects to ensure solutions meet business objectives and platform standards.
Assist in configuring ServiceNow modules (e.g., ITSM, CSM, HRSD, ITOM) and building/presenting demos or proofs-of-concept.

Testing, Training, and Adoption:

Prepare and execute test plans, facilitate User Acceptance Testing (UAT), and obtain stakeholder sign-off.
Develop training materials and conduct user training sessions to ensure user enablement and platform adoption.
Provide post-implementation support and continuous improvement recommendations.

Stakeholder Management and Communication:

Act as a trusted advisor and primary liaison between business, IT, and technical teams.
Communicate project status, risks, and issues to diverse audiences, ensuring alignment between business goals and technical solutions.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10113269
Position Id: 8807715
Posted 21 hours ago

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