Help Desk Support Technician

Overview

$w2
Contract - W2
Contract - Long Term

Skills

TIer 1
Tier 2
CompTIA A+
Troubleshoot basic hardware and software issues

Job Details

Hi

This is Sai vikas from meridiansoft, One of our client is looking for Level 1 Help Desk Support Technician @ Buffalo, NY .Please share your updated resume to or reach me at .
Help Desk Support Technician

Location: Buffalo, NY

Overview:

Serve as the initial point of contact for technical support, assisting call center staff with basic IT issues and ensuring smooth daily operations across all three locations.

Key Responsibilities:

  • Respond promptly to user inquiries via phone, email, or chat.
  • Troubleshoot basic hardware and software issues, including password resets and application errors.
  • Document incidents and resolutions in the ticketing system.
  • Escalate complex problems to Level 2 support when necessary.
  • Maintain a high level of customer service and professionalism.

Qualifications:

  • High school diploma or equivalent; IT certifications (e.g., CompTIA A+) are a plus.
  • Strong communication and problem-solving skills.
  • Familiarity with common operating systems and office applications.
  • Ability to work in a fast-paced, multi-site environments

Thanks regards,

Saivikas | IT Recruiter

Desk:

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615 Carle Avenue, Lewis Center , OH 43035
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