RSA Archer Admin - Remote Position

Job Title: RSA Archer Admin

Location: Atlanta, GA (Remote Position)

Duration: 12+ Months

Job Details:

Detailed Job Description:

• Responsible for day-to-day technical administration of the RSA Archer platform. Lead the administration of items such as user accounts, data feeds, workflow & reports access etc.
• Provide and maintain application availability; ensure the application is active and operating as defined in any service level agreements; monitor application in production environment, including periodically monitoring servers, application etc.
• Should be able to identify and evaluate potential risks to the organization, considering both internal and external factors.
• Should be responsible for incident response; developing processes to detect, respond to, and recover from incidents and breaches.
• Regularly assessing and reporting on risk management activities, performance indicators and compliance status
• Involvement in Change Management activities for application break fix, minor enhancements, perfective maintenance changes, monitoring needs, validations for releases etc.
• Supporting change management in accordance with Client's standard change management policies/practices.
• Perform recovery of services based upon defined processes and ad-hoc troubleshooting.
• Resolving incidents and providing break-fix support.
• Proactively remediating potential performance issues leveraging client Incident Management Process Coordinate with the OEM and Engineering teams for resolving incidents that are part of the warranty.
• Perform work related to: (i) corrective maintenance, (ii) perfective maintenance, (iii) minor enhancements, (iv) technical maintenance enhancements and (v) application support requests
• Experience in handling the Production support activities of RSA Archer
• Integration of RSA Archer with 3rd part tools/applications/platform
• Monitor PROD environment, servers and ensure the application is up, verify the system performance
• Should have knowledge on release management process
• Basic understanding on Application infrastructure set up, alert set up.
• Should have basic SQL knowledge and DB knowledge

Thanks

Muthu

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