OverviewWe are seeking an enthusiastic and motivated Desktop Support Technician to join our IT team. This role is ideal for someone passionate about technology, eager to learn, and ready to build a strong foundation in IT support. You will work closely with experienced IT specialists to provide hardware and software support for both office and field environments.
Key Responsibilities- Hardware and Software Support
- Troubleshoot and repair desktops, laptops, ruggedized tablets (Windows-based Zebra devices), printers, and mobile devices.
- Perform device imaging, configuration, and deployment following established procedures.
- Diagnose connectivity issues and assist with wireless signal troubleshooting in the field.
- Field Support
- Provide on-site support for ruggedized tablets used in operational environments.
- Occasionally climb open staircases up to 75-125 feet to service devices on cranes.
- Drive company vehicles within port facilities to identify and resolve connectivity issues.
- Office Support
- Assist with workstation setup, email administration, password resets, printer troubleshooting, and iPhone deployment for office staff.
- Maintain accurate documentation of troubleshooting steps and resolutions.
- Customer Service
- Deliver exceptional support to end users, ensuring timely and professional resolution of issues.
- Communicate effectively with staff and follow up on open tickets to maintain high satisfaction levels.
Qualifications- Basic experience with hardware/software troubleshooting (professional, academic, or personal projects).
- Strong customer service skills from any industry.
- Ability and willingness to work flexible schedules, including occasional weekends or odd shifts.
- Comfortable with physical tasks such as climbing stairs and working in outdoor environments.
- Valid driver's license required for on-site troubleshooting.
Job Type & LocationThis is a Contract position based out of Mount Pleasant, SC.
Pay and BenefitsThe pay range for this position is $20.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a fully onsite position in Mount Pleasant,SC.
Application DeadlineThis position is anticipated to close on Nov 15, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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