Senior Project Manager

Overview

On Site
USD0 - USD0
Full Time
Contract - W2

Skills

Senior
Project
Manager

Job Details

STRATEGIC STAFFING SOLUTIONS HAS AN OPENING!

This is a Contract Opportunity with our company that MUST be worked on a W2 Only. No C2C eligibility for this position. Visa Sponsorship is Available! The details are below.

Beware of scams. S3 never asks for money during its onboarding process.

Job Title: Senior Project Manager
Location: Hybrid 3 days per week onsite (Charlotte, NC)
Duration: 12+ Months

Job ref# 244113

Overview

Seeking a highly skilled Senior Project Manager to lead wave-based migrations under the Contact Center Modernization Initiative. This multi-year transformation aims to consolidate legacy contact center applications and transition all customer-facing agents to a modern cloud platform by the end of 2027.

The selected candidate will oversee complex delivery efforts across multiple business units, ensuring seamless migration execution, stakeholder engagement, and successful adoption of new technologies.

Key Responsibilities


  • Lead end-to-end wave migration delivery, from discovery and development through deployment and stabilization.
  • Partner with business unit leaders, technology teams, and contact center partners to coordinate migration readiness and execution.
  • Influence and align executive stakeholders to support migration priorities and ensure organizational commitment.
  • Collaborate with a network of 16 project managers, driving cross-functional consistency, knowledge sharing, and best practices.
  • Manage complex scheduling demands, including potential overtime or on-site presence during critical migration phases.
  • Drive change management strategies to facilitate agent adoption, operational readiness, and cloud-based process transitions.
  • Oversee the integration of supporting technologies, including IVR systems, scheduling tools, and workforce optimization platforms.

Required Qualifications


  • Extensive project management experience leading enterprise-scale change, transformation, and delivery programs in financial services.
  • Strong knowledge of contact center operations, consumer banking, and customer experience transformation.
  • Proven expertise applying both Waterfall and Agile methodologies to large-scale programs.
  • Demonstrated success in cloud platform migrations or other technology modernization initiatives (preferred).
  • Familiarity with integrations affecting agent tools, scheduling, and performance tracking.
  • Exceptional organizational and interpersonal skills with the ability to perform under tight timelines and shifting priorities.

Preferred Tools & Technologies


  • Experience with Monday.com or comparable project management software.
  • Working knowledge of cloud-based platforms and their impact on contact center performance and scalability.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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