Overview
On Site
Contract - W2
Contract - To 2025-12-31
Skills
vehicle diagnostics
heavy-duty vehicle industry
Job Details
Position Title: Technical Support Engineer
Location: Greensboro, NC
Expected Duration: 7+ Months
Job Type: [CONTRACT], [ONSITE]
Location: Greensboro, NC
Expected Duration: 7+ Months
Job Type: [CONTRACT], [ONSITE]
Job Description:
Must Have:
- Automotive Industry experience
- providing tier 2/tier 3 support to vehicle diagnostics, data acquisition, and eletrical systems.
Responsibilities:
- Provide advanced technical assistance to internal teams and external service partners to resolve complex product-related issues and workshop tool concerns.
- Conduct field visits to support markets and customers experiencing technical challenges.
- Perform root cause analysis on product quality issues, define containment actions when needed, and monitor the effectiveness of implemented solutions.
- Utilize data acquisition systems and analytical tools to diagnose and resolve vehicle performance issues.
- Apply expert-level knowledge in powertrain, chassis, and electrical/electronic systems.
- Leverage deep understanding of diagnostic procedures, repair strategies, and service practices.
- Lead large-scale technical support initiatives or end-to-end processes with minimal oversight.
- Mentor and guide junior engineers, reviewing and delegating tasks as needed.
- Tackle complex and often ambiguous technical problems requiring innovative solutions.
Experience:
- 5+ years of relevant experience in technical support or engineering roles within the heavy-duty vehicle industry.
- Proven expertise in data acquisition and analysis for vehicle diagnostics.
- Strong background in Class 8 truck systems, including design, development, and service operations.
- Experience managing technical projects and mentoring less experienced professionals.
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