Kronos Workforce Management Support Specialist (L2/L3)

Overview

Remote
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12 Month(s)

Skills

Kronos
WFM

Job Details

Job Title: Kronos Workforce Management Support Specialist (L2/L3)
Location: Remote
Job Type: Full-Time / Contract

Key Responsibilities:
Provide L2/L3 support for Kronos WFM suite (Timekeeping, Scheduling, Accruals, Absence Management, etc.).
Troubleshoot complex system issues, escalating to vendors or engineering as needed.
Manage and resolve service tickets, perform root cause analysis, and document resolutions.
Support Kronos integrations with other systems (e.g., HRIS, Payroll, ERP).
Handle configuration changes, system patches, and upgrades.
Work closely with HR, Payroll, and IT teams to understand business needs and deliver timely solutions.
Perform regular health checks, system audits, and ensure data integrity.
Participate in system enhancements, testing, and UAT support.
Create and maintain clear support documentation and knowledge base articles.
Deliver prompt, courteous, and effective communication to users and business stakeholders.

Required Skills & Qualifications:
10+ years of experience supporting Kronos/UKG Workforce Management systems.
Strong hands-on experience in Timekeeping, Scheduling, Accruals, Workforce Integration Manager (WIM).
Proven expertise in troubleshooting, root cause analysis, and resolving escalated technical issues.
Familiarity with Kronos application architecture, job scheduler, and logs.
Experience with interface monitoring, data flow, and integration troubleshooting.
Solid understanding of business processes in HR and Payroll.
Excellent communication skills both written and verbal to work effectively across remote teams.
Comfortable working in a fast-paced, high-availability support environment.
Ability to work independently with minimal supervision in a fully remote setting.

Preferred Qualifications:
Experience with UKG Dimensions or transition/migration projects from Kronos WFC.
Knowledge of SQL, API integrations, or reporting tools (e.g., Cognos, Power BI).
ITIL certification or experience working in ITSM frameworks.

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