eServices Management Analyst 2

Our client is looking for a eServices Management Analyst 2 for a year long contract opportunity located in Phoenix, AZ.

The eServices Management Analyst 2 conducts analyses of Taxpayer Services eServices programs, services, policies, procedures and processes to identify and eliminate nonvalue added process steps to improve operational effectiveness and efficiency; and engages with the team in overall continuous improvement efforts for the division. Engages with internal and external customers to provide support, and with vendors to assist with routine to moderately-complex inquiries. Compiles regular reports. May perform complex, and/or specialized management studies

Required Skills

-Extensible Markup Language (XML) - Altova XMLSpy

- Analysis of technology and information systems

- SQL - MS SQL Server Management Studio (Database Mgmt Systems)

- Azure DevOps

- Quality Assurance testing

- Ability to understand and solve problems by applying intermediate analytical skills to include collecting all the relevant information and data needed to address the problem; organizing, classifying and synthesizing the data into fundamental issues; from the information, identifying the most probable causes of the problem; reducing the information down into manageable components; identifying the logical outcomes from the analyses of the data collected; and, identifying the options and solutions for addressing the problems analyzed.

Knowledge/Understanding

- Experience working with/in Tax Administration would be preferred

- Knowledge of principles and practices of public administration with emphasis on effective planning, organization, and management;

- Knowledge of contemporary business methods, procedures, and practices;

- Knowledge of the principles and techniques of automated information systems analysis, design, modification, and implementation; principles, research methods and reporting techniques used in administrative studies

- Knowledge of operational/programmatic structures, applicable legislation, rules, regulations, standards, policies, procedures, resources and priorities

- Effective organization and time management skills with the ability to manage multiple projects simultaneously and work in high-pressure situations

- Effective interpersonal skills and demeanor

- Proficient in the use of a PC in a Windows environment; in the use of the Internet; in the use of MS Office Applications such as Outlook, Word and Excel, PowerPoint; and in the use of Google Suite applications such as Gmail, Sheets, Docs, and Drive

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.