IT Operations Support Manager

Job Description

Aramark Student Nutrition provides food and nutrition services to over 350 school districts in the U.S. It offers public and private education institutions a variety of dining options including breakfast and lunch programs, after-school snacks, catering, nutrition education and retail operations. We partner with schools to create culinary experiences that propel students to success. Our goal is to provide healthy, nutritional meals with a stellar dining experience for our communities. For more information on Aramark's Student Nutrition food service programs, please visit Aramark Student Nutrition.

The IT Manager is the go-to individual for our internal field systems and processes. Key responsibilities include developing and delivering training programs, conducting needs assessments, managing service request tickets, providing technical support, and continuously improving processes.

Job Responsibilities

Data Architecture

• Master Data: Ensuring Master Data is current with accurate information, for Student Nutrition-specific fields as well as enterprise standard items.
  • Key Result: Bi-Annual data updates from Front Line Manager. Participation at 90% or greater.
• Centralized Data Organization: Create and maintain centralized data organization, via SharePoint, shared Excel files, etc. across multiple departments
  • Key Result: Monthly updates to shared data, coherent system used by most departments in Student Nutrition

• Power BI: Learn Power BI to make edits to existing dashboards and create high-quality dashboards for Student Nutrition
  • Key Result: Deadlines met for new dashboards and system updates

• Continuous Improvement: Bring ideas to the table on how to improve data accuracy, engagement, and business impact
  • Key Result: Regular goal setting initiatives

Field System Training

• Training Program Development: Design comprehensive training programs, including curriculum, modules, and materials, tailored to front line managers
  • Key Result: Bi-Monthly Training Tuesday, Quarterly Small Group Course

• Training Delivery: Conduct training sessions in both individual and group settings, utilizing a variety of instructional techniques
  • Key Result: Training surveys show improvement and positive trainee experience. Training courses are delivered in an organized manner with professional delivery.

• Needs Assessment: Collaborate with DM's and other subject matter experts to identify training needs and develop customized solutions to address specific skill gaps.
  • Key Result: 2-4 new trainings developed per year, with examples of time-savings for front line operators

Field Service Tickets

• Ticket Management: Oversee service tickets and support requests from business, ensuring all tickets are addressed promptly and accurately.
  • Key Result: All end users are satisfied with ticket resolution in a timely manner, receive response within 24 hours of request.

• Process Improvement: Continuously evaluate and improve service request processes and workflows to enhance efficiency and user satisfaction.
  • Key Result: Increasingend user satisfaction and time to resolve and increasing use of automation.

Qualifications

Education and Experience

• >2 years field operational experience
• Bachelor's degree in any related field

Technical Skills

• Ability to work independently
• Ability to navigate and troubleshoot Aramark field systems (GFF, PRIMA, Birchstreet, PFS)
• Proficient in core Microsoft applications (Word, PowerPoint, Excel, Outlook, Teams)
• Ability to expand capabilities with self-directed learning to other Microsoft Applications (Power BI, SharePoint, Power Platform)

Soft Skills

• Excellent communication and interpersonal skills
• Problem-solving and critical-thinking skills
• Ability to manage multiple projects and tasks simultaneously
• Attention to detail and a high degree of accuracy
• Desire for continuous professional development and business growth

Work Environment and Conditions

• Home Office-based work environment with occasional travel to other company locations
• Collaborative and supportive team culture
• Opportunities for professional growth and development
• May require working outside of regular business hours to manage system upgrades or resolve critical issues
• Frequent interaction with various departments and stakeholders

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook, Instagram and Twitter.