Service Designer

We are seeking a Service Designer to join our team in Washington, D.C. As a core member of our UX team, you will be responsible for creating seamless and cohesive end-to-end experiences for our clients. You'll work at a systems level, mapping out the entire user journey across various touchpoints-both digital and physical-to ensure that all aspects of the service are aligned, intuitive, and effective. This role requires a blend of strategic thinking, user empathy, and a deep understanding of how complex services function behind the scenes. You will collaborate with a wide range of stakeholders, from UX and product teams to operations and customer support, to design and implement service solutions that meet user needs and drive business success.

• Conduct holistic user research to identify pain points and opportunities across the entire service journey.
• Create and maintain service blueprints and journey maps that visualize the entire ecosystem of a service, including front-stage interactions and back-stage processes.
• Lead collaborative workshops with cross-functional teams to co-create and align on service design solutions.
• Develop and test prototypes for service concepts, ranging from digital interfaces to physical interactions and employee workflows.
• Advocate for a user-centered approach, communicating design insights and strategic recommendations to stakeholders at all levels.
• Work closely with UX designers to ensure digital product experiences are seamlessly integrated into the broader service ecosystem.

• 5+ years of experience in a service design or a related UX/design strategy role.
• Proven expertise in designing complex, multi-channel services.
• Strong portfolio showcasing a deep understanding of service design methodologies, including user research, journey mapping, and service blueprinting.
• Excellent facilitation and communication skills, with the ability to lead workshops and present complex ideas to diverse audiences.
• Proficiency with design and collaboration tools such as Figma, Mural, or Miro.
• Bachelor's degree in Design, HCI, or a related field; a Master's degree is a plus.
• Prior experience working in a fast-paced, client-facing environment is highly desirable.

• Systems Thinking: The ability to understand how all parts of a complex service ecosystem-people, processes, and products-interact and influence one another.
• Strategic Vision: The capacity to connect detailed design work to high-level business goals and user needs, shaping a long-term service strategy.
• Cross-functional Collaboration: The skill to work effectively with diverse teams, including product, engineering, operations, and marketing.
• Empathy and User Advocacy: A deep commitment to understanding and representing the needs of the end-user throughout the design process.
• Workshop Facilitation: The expertise to lead and guide groups through structured design activities to co-create solutions.
• User Research and Analysis: Proficiency in conducting a variety of research methods and synthesizing findings into actionable insights.
• Service Blueprinting: The technical skill to map out complex service journeys, detailing both front-stage and back-stage operations.
• Prototyping and Testing: The ability to create and test concepts for a wide range of service touchpoints, from digital interfaces to physical interactions.
• Communication and Storytelling: The talent to clearly and compellingly present design ideas, insights, and recommendations to stakeholders at all levels.
• Adaptability and Flexibility: The willingness to iterate and pivot based on new information, user feedback, and changing business needs.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.