IT Support Technician

Overview

IT Support Technician will be a part of the IT Service Desk, providing responsive and reliable technical support to employees across the organization. This role ensures the stability, security, and performance of IT systems while delivering a high level of customer service. The position requires hands-on technical expertise, strong troubleshooting skills, and a proactive approach to problem resolution.

• Deploy, configure, and support server and desktop technologies for centralized facilities and business units
• Perform operating system, application, and data maintenance to ensure system reliability
• Monitor and maintain IT systems, networks, and connectivity across the organization
• Respond promptly to service requests and incidents via ticketing systems, phone, and in-person support
• Provision and decommission user accounts for onboarding and offboarding activities
• Evaluate and test new hardware, software, and technologies as needed
• Maintain compliance with AMETEK security standards, including Microsoft updates, antivirus (CrowdStrike), and patch management
• Support local and wide-area networking technologies, including TCP/IP, wireless/RF devices, and Aruba infrastructure
• Assist in diagnosing and resolving issues with network devices such as routers, switches, and firewalls
• Ensure reliable connectivity to externally hosted systems and enterprise platforms
• Provide support for Windows servers, Windows 11 PCs, printers, and approved business applications
• Install, configure, and maintain company-approved software solutions
• Troubleshoot hardware and software issues, offering recommendations and resolution options
• Enforce IT security policies, standards, and procedures
• Deliver professional, customer-focused support and maintain strong working relationships with end users
• Escalate complex issues appropriately to ensure timely resolution
• Document incidents, resolutions, and root causes to support knowledgebase development
• Leverage user feedback to improve support processes and service quality
• Resolve tickets across a wide range of technologies including cloud applications, Office 365, networking, servers, hardware, and security tools
• Participate in occasional after-hours support and infrequent overtime as required

Qualifications:

• 3+ years of hands-on experience supporting Windows desktop environments
• Strong customer service and interpersonal communication skills
• Proven analytical and problem-solving abilities
• Ability to quickly diagnose technical issues and implement effective solutions
• Team-oriented mindset with the ability to collaborate across IT functions
• Microsoft Office 365
• VPN clients and remote access solutions
• Laptop and desktop break/fix support
• Intune and PC deployment processes
• Microsoft SharePoint
• Mobile device support (iOS and Android)
• Networking fundamentals