Overview
On Site
$90000 - $120000
Full Time
No Travel Required
Skills
Dotnet
.net
SQL
JIRA
EPPIC
application support
ServiceNow
Job Details
Role :: Image Capture Support Analyst
Location :: Brooklyn, OH
Type :: Fulltime
Job Description
Must Have Technical/Functional Skills:
- Hands-on experience in Dotnet applications and SQL.
- Strong troubleshooting and analytical skills.
- Excellent communication and stakeholder management abilities.
- Ability to work independently in a client-facing onsite environment.
- 5+ years of experience in application support.
- Exposure to BFSI domain, especially banking operations.
- Experience with JIRA, EPPIC, and other ticketing tools.
Roles & Responsibilities
- Provide onsite support for image capture applications, including job monitoring, issue resolution, and performance tuning.
- End-to-end ownership of incidents, problem tickets, and change management.
- Vulnerability Remediation, SQL Query Optimization.
- Good understanding of ServiceNow tool.
- Familiar with Kibana and Dynatrace.
- Support 247 on-call operations ensuring minimal downtime.
- Experience in windows operating system and Knowledge about Internet information services (IIS) configurations.
- Participate in patch deployments and upgrades, ensuring zero-defect rollouts and minimal business disruption.
- Liaise with client stakeholders to gather requirements, provide updates, and address escalations.
- Maintain documentation for job schedules, criticality assessments, and operational procedures.
- Support incident analysis and remediation efforts in collaboration with the AMS team.
- Contribute to continuous improvement initiatives and automation opportunities in image capture processes.
TCS Employee Benefits Summary:
- Discretionary Annual Incentive.
- Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
- Family Support: Maternal & Parental Leaves.
- Insurance Options: Auto & Home Insurance, Identity Theft Protection.
- Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
- Time Off: Vacation, Time Off, Sick Leave & Holidays.
- Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.