Computer Client Support Analyst

Date Posted: 07/22/2025

Hiring Organization: Rose International

Position Number: 485871

Industry: Utility

Job Title: Computer Client Support Analyst

Job Location: Sacramento, CA, USA, 95833

Work Model: Onsite

Shift: Core Hours: Monday through Friday, starting between 6:00 am-9:30 am.

Employment Type: Temporary

FT/PT: Full-Time

Estimated Duration (In months): 13

Min Hourly Rate($): 21.00

Max Hourly Rate($): 21.00

Must Have Skills/Attributes: Help Desk, LAN, MS Office

Experience Desired: Tier 1 remote technical support experience (1 yrs); IT Service Desk experience (1 yrs); Call Center Remote customer service experience (1 yrs)

Required Minimum Education: High School Diploma or equivalent

Preferred Education: Associate's Degree

**C2C is not available**

Job Description
Required Education:
High School Diploma or equivalent

Preferred Education:
Two to four-year college degree and/or IT learning accreditation or certification or equivalent IT work experience

TOP THINGS:
Tier 1 remote technical support experience
IT Service Desk experience
Call Center - Remote customer service experience
IT Certifications

Minimum Qualifications:
1 year of IT service/help desk operations experience
Windows Microsoft application experience
Troubleshooting IT related issues (preferably with call center experience)
iOS (iPhone, iPad) application support and troubleshooting
Computer networking experience, including LAN, Wi-Fi, printers, and peripheral device
Driven to help and support clients with outstanding customer service
Ability to meet attendance expectations
Standard knowledge and experience in MS Office Suite, MS operations systems, and enterprise network environment
Typing Speed: Minimum of 35WPM
Strong client customer skills
Ability to learn quickly and transfer essential knowledge to team members
Capable analytical skills
Teamwork is essential
Advanced verbal and written communication skills
Demonstrates work quality and efficiency
Open and adaptable to change
Passion for safety

Preferred Qualifications:
1 year of general customer service experience in retail, or call center sales or service role
IT technical experience in pc use, maintenance, troubleshooting, repairs, software & hardware installation
Has novice/ basic knowledge of one or more of the following designated areas: IT product line, operational process, Utility domain (e.g. Gas, Electric, Telecom Network, TCP/ IP
Adheres to Work Instructions and/or processes as defined in Run - Books and Playbooks
Applies technical skills to resolve incidents of well-defined scope as specified by procedural guideline
Qualitative and quantitative analytic & problem-solving skills
Ability to learn new concepts quickly
Organizational skills
Proficient in Microsoft Excel and Word
Is able to work independently or as part of a team

These positions will be 100% onsite to start and once the candidate demonstrates the ability to work independently and meet performance expectations, a hybrid work schedule will be available. This usually takes 3-6 months of work before the candidate is ready to be considered for the hybrid work schedule.
New workers starting on assignments will be onsite at the TSC: Provides opportunity for in-person training and mentorship from fellow team members
Workers to be assessed for hybrid work model: Workers will be assessed based on criteria such as training completion, grasp of training material, ability to work independently and meeting assignment metrics

Customer-focused IT Help Desk positions:
Provides client desktop support with basic level technical understanding and capability (Tier 1) in Microsoft Operating Systems, Microsoft Office Suite and computing in an enterprise network environment
In Tier 1 technical scope, effectively troubleshoots desktop and mobile computing devices, network and peripheral issues; identifies and engages needed resources to remedy problems; Diagnoses and resolves technical issues that require in-depth analysis, such as application, hardware, and software problems; Takes appropriate action (e.g., phone calls, pages, emails, etc.) to contact responsible support personnel to handle system wide events (e.g., system outages, software rollouts, down servers, application failures, etc.)
After-hours analysts provide support after core hours. Contacts On-call support for urgent issues on applications used by clients
Administers active 2-way communications and 'knowledge transfer' within assigned team/function, both planned/advance notice and real-time
Fosters strong Teamwork culture intra and inter TSC, with team staff, colleagues, partners and stakeholders
Create/Assign incident tickets and work orders based on priority, impact and complexity to the appropriate fix agents Must be able to follow through on assigned tags to completion
Assesses and ensures process and work conforms to existing policies, standards and guidelines
Correlate multiple customer issues identified with alarms / alerts received to eliminate duplication of events
Monitor network devices, interfaces and applications through intelligent devices and automated programs across the PGE enterprise for alarms/alerts received from incidents, unauthorized or failed changes
Manage alarms and alerts received from existing monitoring programs using previously defined business rules
Completing documentation of service requests within established time frames

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).