Oracle CCB Testing Lead (Customer Care & Billing)

Overview

On Site
Hybrid
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12 Month(s)
10% Travel

Skills

Oracle CCB
Customer Care & Billing

Job Details

Role: Oracle CCB Testing Lead (Customer Care & Billing)

Location: San Francisco, CA Duration: 12+ Months

Must-Have Experience

  • Strong hands-on experience with Oracle Customer Care & Billing (CCB)

  • Experience with C2M / C2 or related CCB modules

  • Prior experience testing CCB applications in Utility domain environments

  • Solid understanding of Utility Operations, metering, billing, and customer service processes

Job Summary

We are seeking a highly experienced Oracle CCB Test Lead to drive and manage end-to-end testing activities for Oracle CCB projects. This role involves overseeing test strategy, test planning, test execution, coordination with cross-functional teams, and ensuring delivery of high-quality, defect-free releases. Candidates must bring strong domain expertise and hands-on testing leadership in CCB implementations or upgrades.

Key Responsibilities

  • Lead the full testing lifecycle for Oracle CCB projects including test planning, scripting, execution, and reporting

  • Manage and coordinate System Integration Testing (SIT), User Acceptance Testing (UAT), regression cycles, and cutover testing

  • Develop detailed test plans, test scenarios, and test cases aligned with business & technical requirements

  • Ensure adherence to testing standards, compliance frameworks, and best practices

  • Collaborate with business users, functional SMEs, technical teams, and stakeholders to resolve defects and validate requirements

  • Manage defect lifecycle using standard defect tracking tools and ensure timely closure

  • Track testing metrics, provide daily/weekly status updates, and ensure test readiness for each release

  • Ensure testing coverage across CCB modules: customer data, billing, payments, collections, rates, metering

  • Participate in requirement reviews and contribute to test strategy improvements

  • Work closely with PMO and QA governance teams to ensure alignment with quality gates

  • Support cutover activities, production validation, and hypercare testing

Preferred / Good-to-Have

  • Experience with Test Automation tools, preferably Tosca (automation for CCB is a strong plus)

  • Ability to create automation-ready test suites

  • Understanding of end-to-end Customer Information Systems (CIS)

  • Familiarity with SOAP/REST-based integrations in CIS architecture

  • Exposure to Agile delivery frameworks

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.