Overview
Skills
Job Details
Role-Five9 contact center Engineer
Location- Stamford, CT
Duration- 12 Months
Implement, troubleshoot, and support the Five9 contact center software solutions in a wide array of configurations and customer environments Diagnoses problems accurately and works to find appropriate solutions in a timely manner
Identifies underlying causes of a problem, including problem identification and classification.
Design, Implement and Automate large scale distributed systems, enterprise grade platform services
Administering call routing, IVRS, disaster recovery solutions (requirements) in environments such as Five9, Nice, etc.
Partner with Customers to optimize the Five9 call center software solution.
Continually seek opportunities to increase customer satisfaction and strengthen client relationships by interacting effectively at all levels of the client organization.
Conducts preliminary business scan before customer's business hours and every post-maintenance ensuring readiness and uptime of service after every update. Will be cognizant of all known service outages and will maintain awareness of all maintenance / software product changes that could impact customers. Will work cross functionally in a customer facing capacity and coordinate with internal organizations.