Desktop Support Analyst

Job ID: VA-0725)

Onsite/Local Desktop Support Analyst with hardware/software/drivers/bios, VPN/Networking/ISP Troubleshooting and training experience

Location: Richmond, VA (TAX)
Duration: 9 Months
Position: 1(2)
100% ON SITE from Day One
Parking not provided for contractors

Skills:
Strong working knowledge of computer systems, hardware, and software, including drivers and bios Required 4 Years
Excellent problem-solving, analytical, and team-working skills Required 4 Years
Excellent communication and interpersonal skills. Required 4 Years
demonstrated ability to obtain feedback from customers to improve training methods. Required 4 Years
Running reports and analyzing common complaints and problems. Required 4 Years
An openness to learning new technologies. Required 2 Years
An openness to learning new technologies. Required 4 Years

Job Description:

Per Mgr: Interviews will be a combination of PHONE or Virtual/Web based IV (initially) then a FOLLOW UP IN PERSON Interview will be conducted if there is interest. Since this role is 100% on site NO OFFER will be extended until the in-person interview is completed. Pls make sure your candidate aware of this.
ABOUT THE ROLE
Virginia Tax seeks qualified resource to be responsible for:
Considerable knowledge of Microsoft Operating systems; Windows 10 or higher; Working knowledge ofMS Office including Outlook and MS365.
Considerable knowledge of pc hardware, peripherals & networks
Ability to use software tools (SCCM, Remote Desktop, Dameware etc) to remotely connect to workstations.
Excellent troubleshooting skills
Ability to perform software installations, configurations and troubleshooting hardware and software.
Considerable knowledge of SCCM/SMS
A strong working knowledge of computer systems, hardware, and software, including drivers and bios.
Excellent problem-solving, analytical, and team-working skills.
Excellent customer service, communication and interpersonal skills.
An openness to learning new technologies.